Position Overview
This newly created senior technical leadership role is within the Commercial Property, Construction and Engineering Claims team. As Technical Manager, you will strengthen the team's technical and operational capability, providing expert support and guidance to Service Managers and Technical Specialists across large and high‐value claims portfolios. The role is central to ensuring best practice claims management, technical consistency, and strong governance across complex claims.
Key Responsibilities
* Establish methods and procedures to coach and mentor technical specialists, supporting Service Managers in delivering cost‐effective claims outcomes while meeting customer and community expectations.
* Set technical standards and operational protocols aligned to business plans to ensure objectives are met.
* Identify, analyse, recommend and implement process improvements in functional areas.
* Achieve specific key performance indicators and continuously improve overall service delivery.
* Act as a critical point of escalation on complex, denied or pending claims.
* Maintain current knowledge of products and services to provide direction and respond to issues.
* Cultivate positive relationships with internal and external customers to accomplish organisational goals.
* Assess present and future capability needs for employees and provide technical leadership, mentoring and guidance necessary to build a high‐performing workforce.
Key Qualifications
* Previous experience managing large loss, complex claims, including exposure to high severity and technically challenging matters.
* Demonstrated experience in senior technical or technical leadership roles, providing oversight, mentoring and escalation support across complex claims portfolios.
* Strong capability in negotiating and settling significant and high‐value property claims, balancing technical accuracy, commercial judgement and customer outcomes.
* A deep understanding of policy interpretation, coverage determination, liability assessment and governance frameworks within a complex claims environment.
* Relevant industry qualification.
* The confidence and gravitas to operate as a trusted technical authority, influencing outcomes and driving continuous improvement at a senior level.
Benefits
* Hybrid Working – a mix of working from home and in the office to enhance your work/life balance.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
* 18 weeks' gender‐equal flexible leave for all new parents, including paid superannuation.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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