POSITION DESCRIPTION
Directorate: Chief Minister, Treasury and Economic Development
Division: Revenue Management
Business Unit: Operations/Compliance
Position Title: Operations Officer or Compliance Officer Position Number: Several
Classification: Administrative Services Officer 3
Location: Civic/Work from home
Last Reviewed: July 2025
The Australian Capital Territory Public Service (ACTPS) is a values-based organisation where all employees are expected to embody the prescribed core values of respect, integrity, collaboration and innovation, as well demonstrate the related signature behaviours.
DIRECTORATE OVERVIEW
The Chief Minister, Treasury and Economic Development Directorate (CMTEDD) leads the public sector and works collaboratively both within government and with the community to achieve positive outcomes.
As a central agency, CMTEDD provides strategic advice and support to the Chief Minister, the Directorate's Ministers and the Cabinet on policy, economic and financial matters, service delivery, whole of government issues and intergovernmental relations. The Directorate facilitates the implementation of government priorities, drives initiatives as well as leads the strategic direction for the ACT Public Service (ACTPS), to ensure that it is well positioned to perform its role.
https://www.cmtedd.act.gov.au
DIVISION OVERVIEW
Revenue Management Division (the ACT Revenue Office) is responsible for providing advice on revenue and taxation administration; the development of revenue and taxation legislation; compliance activities; debt management; administering the Territory's rates and land tax including valuations, remissions and rebates (pensioners); and administering concessions and grants in the ACT. The Commissioner for ACT Revenue is a statutory position appointed, under the Taxation Administration Act 1999, by the Treasurer.
BUSINESS UNIT OVERVIEW
The Operations section is the frontline of almost all communication between the ACT Revenue Office and the ACT community. Operations administers the assessment and collection of ACT taxes (rates, land tax, levies), as well as conveyance duty concessions, charitable exemptions for revenue streams and a number of Community assistance and concession schemes. These include the Energy Bill Relief Fund, Electricity, Gas and Water Rebate, the Taxi Subsidy Scheme, Spectacles and Low Vision Aid Scheme, and the Funeral Assistance Scheme.
Operations also administers ACT Rental Bonds, assisting tenants and landlords to manage the lodgement and refund of residential tenancy rental bonds.
The Compliance section is responsible for monitoring the integrity, fairness and effectiveness of the ACT's taxation system through detection of non-compliance and enforcement action. Our work is increasingly data driven through the use of our business intelligence capability. Compliance is also responsible for managing and recovering tax debts owed to the Territory. Compliance also promotes upfront voluntary compliance through client education and early engagement.
Compliance consists of five teams:
* Debt management.
* Returns taxes (payroll tax, ambulance levy, energy industry levy, income tax equivalent, utilities network facilities tax, betting operations tax).
* Duties (landholder, conveyance duty concessions and motor vehicle).
* Land based taxes (land tax, lease variation charge).
* Business intelligence.
DUTIES / RESPONSIBILITIES
Operations officers respond to and action high volumes of enquiries, applications, forms and submissions. This involves being rostered on a call centre as well as data entry and processing work.
Compliance Officers are primarily responsible for working in small project teams to ensure compliance with the ACT's taxation laws. Responsibilities include:
* Detecting non-compliance through the use of data matching and analytics tools;
* Developing and implementing strategies to promote upfront voluntary compliance; and
* Collecting tax debts owed to the Territory.
Officers at the ASO3 level are responsible for adjusting and maintaining accurate account information, undertaking investigations and analysis, issuing assessments and providing quality customer service. Duties can involve being rostered on a call‐centre.
The Operations and Compliance sections are dynamic and fast‐paced work environments characterised by rapid change, complexity and contestability. We are looking for cooperative, reliable and agile officers.
A strong focus on customer service when dealing with clients is required. Adherence to ACT Public Service organisational values, including the public service code of conduct, is essential.
Note: Occupants may be rotated to other positions at the same level within the Revenue Management Division, as required.
WHAT YOU WILL DO
Under general direction, and as part of a team:
* Carry out administrative functions such as data entry, processing, scanning, indexing, searching of databases, banking and mail duties.
* Participate in team training, peer review and approval tasks within delegations.
* Work accurately, manage tasks and meet deadlines with limited supervision.
* Provide sound customer service, over the phone and in writing.
* Contribute to team targets, goals and outcomes.
* Analyse and investigate taxpayer assessments.
* Assist the team in meeting statutory obligations under legislation.
* Contribute to Revenue Management Group operations and perform other duties as directed.
* Model a flexible and responsive approach to broader organisational changes.
This position does not involve direct supervision of staff.
WHAT YOU REQUIRE
* The following capabilities form the criteria that are required to perform the duties and responsibilities of the position.
Professional / Technical Skills and Knowledge
* Service delivery. Provide considered and accurate information in line with business needs to customers, stakeholders and colleagues.
* Communication. Sound interpersonal and communication skills, including liaison and negotiation skills.
* Analytical skills. Capability to develop knowledge and understand, analyse and apply straightforward legal and legislative frameworks.
Behavioural Capabilities
* Teamwork. Work professionally and cooperatively with colleagues and stakeholders.
* Achieves results with integrity. Contribute to the delivery of results, behave ethically and with accountability.
* Leadership. Build commitment and deliver the best outcomes for colleagues and customers.
* Thinking and innovation. Exercise sound judgment in routine situations.
Compliance Requirements / Qualifications
* Relevant tertiary qualifications are desirable.
* This position does not require a pre‐employment medical.
* This position does not require a Working with Vulnerable People Check.
Suitable applicants may be placed in a merit pool and offered similar roles at a later date.
Further information on working at CMTEDD can be found at: http://www.jobs.act.gov.au/__data/assets/pdf_file/0010/839467/Working-in-CMTEDD.pdf
WORK ENVIRONMENT DESCRIPTION
The following work environment description outlines the inherent requirements of the role of Compliance Project Officer (position number P49935, several) and indicates how frequently each of these requirements would be performed. Please note that CMTEDD is committed to providing reasonable adjustment and ensuring all individuals have equal opportunities in the workplace.
Administrative
* Telephone use: Frequently
* General computer use: Frequently
* Extensive keying/data entry: Frequently
* Graphical/analytical based: Frequently
* Sitting at a desk: Frequently
* Standing for long periods: Never
* Designated workstation: Frequently
Standard Hours
* Flexible working hours (access to flex time): Frequently
* Fixed or specified start/finish times: Frequently
* Expected to work extensive hours over a significant period due to the nature of the duties: Never
* Access to Accrued Days Off (ADO's): Never
* Peaks and troughs: Occasionally
* Frequent overtime: Never
* Rostered shift work: Never
Social Demands
* Work with others towards shared goals in a team environment: Frequently
* Work in isolation from other staff (remote supervision): Occasionally
* Working in a call centre environment: Frequently/Occasionally
* Working directly with the public: Occasionally
Physical Demands
* Distance walking (large buildings or inter‐building transit): Never
* Working outdoors: Never
Manual Handling
* Lifting 0 – 5kg: Occasionally
* Lifting 5 – 10kg: Occasionally
* Lifting 10kg+: Never
* Climbing: Never
* Reaching: Occasionally
* Bending/squatting: Occasionally
* Push/pull: Occasionally
* Sequential repetitive movements in a short amount of time: Occasionally
Travel
* Frequent travel – multiple work sites: Occasionally
* Frequent travel – driving: Occasionally
* Frequent travel – interstate: Occasionally
Specific Hazards
* Working at heights: Never
* Exposure to extreme temperatures: Never
* Operation of heavy machinery e.g. forklift: Never
* Confined spaces: Never
* Excessive noise: Never
* Low lighting: Never
* Handling of dangerous goods/equipment: Never
* Potential to encounter agitated customers: Occasionally
Other
* Uniform required: Never
* Personal Protective Equipment (PPE) required: Never
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