Job Description
We are seeking an experienced Technical Support Specialist to join our team. As a Service Desk Engineer, you will be the primary point of contact for customers seeking assistance over the phone or email.
You must have excellent technical knowledge and a basic understanding of multiple solutions such as Unified Communications, Network, Telephony and Cloud.
Your responsibilities will include serving as the first point of contact, performing remote troubleshooting, determining the best solution based on the issue, and directing unresolved issues to the next level of support personnel.
The ideal candidate will have proven experience as a help desk technician, experience with Active Directory, ServiceNow and Citrix, and a working knowledge of products, databases, and services across Network, Telephony, Unified Communications and Cloud.
* Serve as the first point of contact for customers seeking assistance over the phone or email.
* Perform remote troubleshooting through diagnostic techniques and pertinent questions.
* Determine the best solution based on the issue and details provided by customers.
Required Skills and Qualifications
* Proven experience as a help desk technician.
* Experience with Active Directory, ServiceNow and Citrix.
* A good understanding of multiple systems across Network, Telephony, Unified Communications and Cloud.
Benefits
This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our team.
You will have the opportunity to work with a variety of technologies and develop your skills in a dynamic and supportive environment.
Others
We offer a competitive compensation package and opportunities for professional growth and development.
We are committed to providing a positive and inclusive work environment that supports the well-being of our employees.