✨ Venue Manager & Housekeeper – Boutique Eco Retreat ✨ Coles Bay, Tasmania
Full time salaried position
A beautifully curated eco-retreat, designed for slow living, nature connection and exceptional guest experiences, is seeking a warm and reliable Venue Manager & Housekeeper. With consistently high guest satisfaction (4.9–5 stars) and growing interest, this is a rare opportunity to join a small, values-driven team.
This hybrid role blends guest care, housekeeping, property oversight and day-to-day operations. It suits someone who takes genuine pride in creating welcoming spaces and loves variety in their work.
About the Role As Venue Manager & Housekeeper, you’ll be responsible for the smooth operation, presentation, and guest experience across four boutique accommodation sites and a private waterfront sauna.
Core responsibilities include:
- Overseeing property operations and grounds maintenance
- Ensuring immaculate housekeeping and presentation (approx. 9 turnovers per week / ~20 hrs cleaning)
- Delivering high-quality guest service and communication
- Managing a private sauna offering and coordinating bookings
- Handling administration and operational reporting
- Providing warm leadership and clear communication
Day-to-Day Responsibilities Revenue & Booking Coordination
- Reviewing and adjusting pricing via PriceLabs
- Managing availability through Guesty
- Coordinating bookings, guest communication and occupancy flow
- Organising guest vouchers and pre-arrival details
Team Support & Leadership
- Creating weekly rosters based on occupancy
- Supporting, training and guiding a small housekeeping team
- Managing availability, coverage and last-minute turnovers
- Upholding high cleaning and presentation standards
- Stepping into housekeeping when required
Property & Grounds Care
- Window cleaning, outdoor furniture upkeep and minor repairs
- Weekly wood chopping and ash management for hot tubs and sauna
- Running weekly and monthly site checks: seals, fixtures, alarms, filters, doors, linen quality
- Conducting storm and safety inspections
Supplies, Deliveries & Logistics
- Coordinating water, wood and linen deliveries
- Monitoring and restocking consumables and guest supplies
- Weekly supply runs to Coles Bay or Bicheno
- Monthly restocks in Bicheno or Swansea (fuel, cleaning supplies, consumables)
- Picking up deliveries from the post office
- Refilling gas bottles and purchasing fuel for equipment
- Use of personal vehicle for local travel (km reimbursement negotiable)
Marketing & Social Presence
- Creating simple weekly social content (1 reel + stories)
- Engaging with local businesses for cross-promotion
- Assisting in the development of new offerings and experiences
Guest Experience & Local Partnerships
- Curating personalised itineraries
- Coordinating local services (massage, yoga, catering, guided activities)
- Building and maintaining relationships with local operators
✨ Who We’re Looking For Someone who is:
- Warm, organised and guest-focused
- Comfortable working independently and making decisions
- Hands-on with an eye for detail (cleaning + minor maintenance)
- Calm, adaptable and solutions-oriented
- Connected to nature, wellness or slow-living hospitality values
- Proud to uphold 5-star standards
Experience in hospitality or property management is ideal, though the right attitude and care are just as important.
What You’ll Love About This Role
- Working in a peaceful, nature-immersed environment
- A role with variety, autonomy and purpose
- Supportive and engaged owners
- Opportunities to shape new guest experiences and offerings
- Being part of a retreat that genuinely impacts guests
- Flexible rosters
Should you be interested, please apply online or forward your CV to pip@marypippins.com.au