Overview
Location:
Elanora, QLD (on-site)
Hours:
Part time (Mon–Fri, flexible 30–35 hours/week) More hours possible
Rate:
$33–$35 per hour with bonuses
About Us
Shepherd Filters
is an innovative, fast-growing Australian company helping commercial kitchens worldwide reduce fire risk, save money, and stay compliant. We provide high-quality, disposable kitchen grease filters made from 100% natural wool—trusted by major restaurant groups locally and overseas.
As we continue to grow, we're looking for a motivated and reliable
AdministrationSupport Manager
to join our team at our Elanora HEAD OFFICE. We have other offices in Sydney and NZ, UK & USA
About the Role
This is a hands-on, all-rounder role where no two days are the same. You'll play a vital part in keeping our operations running smoothly—supporting customers, managing stock, and assisting our internal teams. Fast paced and never anything to do.
Key Responsibilities
Respond to customer enquiries by phone and email with professionalism and care
Process sales orders, purchase orders, and invoices
Maintain stock levels and coordinate stock across warehouses (AU, NZ, UK, USA)
Prepare export documents and liaise with couriers and freight providers
Provide general support to management and other departments as needed
About You
You're detail-oriented, highly organised, and enjoy variety in your workday. You're just as happy answering customer calls as you are getting stuck into admin tasks or learning new systems. Bonus points if you're tech-savvy and curious about marketing or social media.
What You'll Bring
2+ years of experience in administration or customer service
Friendly and confident phone manner
Great communication and time management skills
Experience with stock control or exports is a bonus
Competent with Microsoft Office; experience with Xero, QuickBooks, CRM is desirable
Willingness to learn and take initiative
An interest in marketing or social media is a plus
Why Join Us?
Supportive, friendly team with a down-to-earth culture
Part-time 30-35 hours with work-life balance. Monday to Friday essential
Autonomy and variety in your daily tasks
Genuine opportunities for professional growth learning a lot of things
How to Apply
We'd love to hear from you! Please send your resume and a short cover letter outlining why you're interested in the role and what you'd bring to the team.
Application questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as an office administrator?
Which of the following accounting packages are you experienced with?
Which of the following Microsoft Office products are you experienced with?
Do you have experience in administration?
Do you have customer service experience?
Do you have previous invoicing experience?
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