Role Description
Are you passionate about ensuring stable, secure, and high‐performing enterprise mobility platforms? We're looking for a Lead Engineering Operations – Enterprise Mobility professional to join our team.
We are seeking a seasoned Engineering Operations professional to support and enhance large‐scale Unified Endpoint Management (UEM) & Enterprise Mobility Management (EMM) solutions/platforms (e.g., Microsoft Intune, VMware Workspace ONE, Ivanti Endpoint Manager, Ivanti Neurons) and device enrolment programs (e.g., Apple Automated Device Enrolment ADE, Samsung Knox Mobile Enrolment KME, Android Zero Touch Enrolment ZTE). You will own operational governance and service performance, lead major incidents and escalations, drive release readiness, and partner with engineering, cyber security, vendors, and stakeholders to strengthen stability, security, and compliance while delivering continuous improvement.
Location: Melbourne, Sydney
Salary: 129311–142018 AUD Annual Gross (indicative)
Flexible working arrangements: hybrid, reviewed case‐by‐case. Feel free to connect with your recruiter for details.
Roles and Responsibilities
* Mobility Operations, Change & Release Governance: Own ITIL‐aligned change control, impact assessments, and release readiness for go‐lives.
* Incident, Escalation & Problem Management: Lead high‐priority incidents (incl. mission‐critical/emergency services), coordinate vendor escalations, and drive root‐cause analysis/problem management.
* Security, Risk & Vulnerability Management: Partner with Cyber Security on vulnerability remediation and Mobile Threat Defence (MTD) response; manage audits and fleet posture/security event reporting.
* Platform Engineering & Lifecycle Management: Lead platform uplift and optimisation initiatives across UEM/EMM services to improve reliability, scale, and user experience. Govern OS/app testing and compatibility; oversee integrations (identity, certificates, directories, network access).
* Device Provisioning, Automation & Scale: Implement zero‐touch enrolment (Apple Business Manager, Android zero‐touch, Samsung Knox Mobile Enrolment) and drive automations to streamline operations.
* Leadership & Stakeholder Engagement: Provide technical leadership, mentoring, and guidance to uplift operational capability and on‐call effectiveness. Manage vendor performance with clear expectations, accountability, and measurable outcomes.
Essential
* Bachelor's or master's degree in computer science, Information Technology, or a related field.
* Over 12 years of experience in Enterprise Mobility Management, Platform Operations, or Engineering Operations within large‐scale, regulated environments (e.g., Telco, Enterprise, Government).
* Strong experience with UEM/EMM platforms such as Microsoft Intune, VMware Workspace ONE and Ivanti Neurons, including enrolment ecosystems (ADE, KME, ZTE).
* Excellent stakeholder communication skills, including executive‐level incident and risk updates.
Preferred
* Prior working experience in Engineering Operations within large‐scale, regulated environments (e.g., Telco, Enterprise, Government).
* Australian Citizenship or Permanent Residency preferred.
* Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
* Analytical Problem‐Solving: Structured RCA, pattern recognition across incidents/changes/requests, and strong data literacy.
* Decisive Under Pressure: Clear prioritisation and sound decision‐making in time‐critical scenarios.
* Experience leading continuous improvement initiatives, mentoring teams, and driving vendor outcomes.
* Incident & Escalation Management: Calm, accountable leadership across platforms, vendors, and stakeholders.
* Process, Quality & Governance: ITIL discipline, rigorous QA across change/release/operations, and a continuous‐improvement mindset.
* Collaboration & Stakeholder Engagement: Effective cross‐functional partnering; communicates clearly with technical and non‐technical audiences; strong customer empathy.
* Leadership & People Development: Provides technical leadership; mentors and coaches; holds vendors to clear expectations and outcomes.
Additional
* Excellent customer‐facing skills.
* Excellent written and verbal communication skills.
* Strong attention to detail and outstanding analytical and problem‐solving skills.
Benefits
* Income Protection Insurance
* Paid Parental and Volunteer leaves
* Employee Assistance Program (EAP)
* Flexible working arrangements (hybrid, reviewed case‐by‐case basis)
* Health Insurance Discount and Well‐being Program
* Access to Fitness and Gym Memberships
* Salary packaging and novated leasing
Equal Opportunity Statement
All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
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