Expression of Interest: ICT Support Technician - Shepparton
Casual Employment type.
JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector. Led by established device programs and specialist technical services, this team is growing and a leading provider in this vertical.
Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
Benefits
* Competitive remuneration and generous sales commission and other incentives.
* Access to exciting career opportunities and comprehensive training and development programs across the JB Hi-Fi Group.
* Fantastic discounts across the JB Hi-Fi Group, including VIP supplier pricing and promotions.
* 12 weeks paid parental leave for eligible primary carers, with a gift for new parents.
* Flexibility and hybrid working models for eligible roles.
* Employee Assistance Program (EAP) providing counseling and wellbeing resources for team members and families.
* Helping Hands workplace giving program supporting charity partners in the community.
* Commitment to sustainability with a goal of net zero carbon emissions by 2030 and continuous improvement in reduce, reuse, and recycle practices.
Partnering with education institutions around Victoria, JB Education places ICT Support Technicians in Victorian schools where they play a key role in supporting the Specialist Technician by providing onsite level 1 and 2 desktop support, basic server administration services, and high level customer support.
Key Responsibilities
* Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting.
* Assist Specialist Technician in the execution and completion of assigned tasks through to resolution.
* Provide local support for the Notebooks for Teachers and Principals Program.
* Deploy system images, including packaging, building, testing and updating in live environments.
* Contribute to the technical documentation of the school.
* Participate in on‐site installation of the overall system(s), both hardware and software.
* Provide basic server administration skills such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician.
Your ability to work in a team environment, have a curious mindset towards problem solving and excellent customer service skills will support your success in this role.
Preferred Qualifications
* Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar).
* Certification in technologies defined within the specified solution set (e.g., vCLoud, CCNA, CompTIA).
* Industry Certifications as determined applicable (e.g., MCSA, ACMT/AciT, ITIL).
* Victorian Working With Children Check (WWCC).
We value transferable skills, not just experience and qualifications, and encourage candidates to apply.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
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