About the Role
Take your next step, we are looking for an energetic, results-oriented, achiever to join our Sydney Service team. As a Field Service Manager, you will lead a team of site and field technicians and be responsible for ensuring the operational excellence of the technical service team. Reporting to the Service Manager, you will contribute to the continued development of our market-leading brand by developing and maintaining business partnerships in our unique and competitive industry.
Responsibilities & Duties
Actively pursue new business and conduct service presentations.
Deliver on service agreements and increase customer satisfaction.
Maintain direct contact with current and prospective customers.
Deliver excellent customer service, manage customer relations and promote customer retention.
Manage the overall selection, preparation and training of the field service staff.
Provide skill development and improve work performance to achieve overall growth and business success.
Ensure technician performance is monitored daily and in line with weekly service KPIs.
Manage work allocation to ensure the company meets customer requirements.
Effectively manage labour productivity within your designated area.
Identify shortfalls in performance and address these concerns as required.
Identify areas for continuous improvement and implement changes designed to set industry best practice.
Skills & Experience
You will be a passionate, pragmatic, problem solver who can demonstrate a strong drive for results, coupled with superior customer focus. We are looking for someone confident in leading others, demonstrating management experience and the ability to inspire and motivate a team.
You should have demonstrated capabilities of achieving results in a competitive business environment in a similar role within the Materials Handling, Automotive, or Capital Equipment industries.
Prior successful management of a customer base, ability to work actively pursue new business, high energy and motivation to succeed, plus superior organization, excellent verbal and written communication skills and good negotiation skills are all requirements. Tertiary qualifications and degrees in business or related fields will be highly regarded.
Benefits
What sets us apart?
Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in ****. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in its 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.
As a Company we want to continue to support our employees to be the best versions of themselves and that's why, as a Crown employee you get to enjoy:
A benefits program which gives you access to discounts and cashback from over 400+ retailers nationwide.
Access to a health and wellbeing platform which supports your mental, physical and financial goals.
Corporate rates for private health insurance.
An inclusive working environment.
An employee assistance program for confidential counselling with chat, phone and face-to-face counselling options.
The Company
Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian states and territories as well as many regional locations. The Company brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.
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