THE OPPORTUNITY
The IT Desk Support Specialist reports to the Operations Services Manager and is part of a small, dynamic team accountable for day‐to‐day operations of the Garvan Service Desk. It is the first point of call that enables and supports scientists and administrative staff to facilitate Garvan's research.
Salary and Employment Type
Salary: $75,000 + 12% superannuation + salary packaging.
Employment Type: Full time fixed term contract until 31 January 2027 with possibility for extension.
SNAPSHOT OF BENEFITS
* Generous salary packaging to save you income tax on your wages thereby boosting your monthly take home pay (max. $15,900 general expenses + $2,650 meals/accom).
* Ample opportunities for on‐going training and development.
* Stimulating, diverse and highly international research environment.
* Flexible work arrangements e.g. start / finish times.
* 18 weeks paid parental leave for both parents including paid superannuation.
* A range of additional leave types to meet your personal needs including cultural leave, conference leave, community service and study leave.
* Discounted Health Insurance.
* Lifestyle discounts with our community partners.
WHAT YOU WILL DO
* Provide a high level of 1st and 2nd level technical support via telephone, service desk portal and face‐to‐face to over 700 users.
* Maintain a high level of customer satisfaction within the business.
* Support macOS and Windows.
* Support Microsoft products such as Office 365.
* Maintenance of printers and other peripheral equipment.
* Setup, maintain and support Mac and Windows workstations/laptops.
* Provide technical expertise in the provision of support services and a central point of contact for Technology users, projecting a positive, client‐focused image while resolving requests in a timely and efficient manner.
* Record, update and maintain detailed information in the help desk ticketing database.
* Support technology‐related equipment and hardware such as PABX, telephony systems, audio‐visual equipment, photocopiers and scanners.
* Good time management skills, attention to detail and ability to work unsupervised.
ABOUT YOU
* At least 2–3 years experience in a similar role.
* Degree in Computer Science or equivalent, or in the final years of obtaining that degree, with the possibility of career progression through our Applications or Infrastructure Support teams.
* Excellent communication and interpersonal skills.
* Able to multi‐task and work quickly under pressure.
* Flexible and reliable with strong research and troubleshooting ability.
* Good time management skills, attention to detail and ability to work unsupervised.
* Strong customer service ethic with a focus on providing a high level of service.
* Experience with macOS and Windows 7/10, including Office365.
LEGAL AND EEO STATEMENTS
Only applicants with full working rights in Australia are eligible to apply for this role.
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