Job Title: Specialist in Network Operations
This role is ideal for someone who enjoys working in a dynamic and fast-paced environment. As a Network Technical Specialist, you will be responsible for providing technical service, solutions, and support to networks, infrastructure, products, and services.
Key Responsibilities:
* Maintain a collaborative environment working in a 24/7 shift model
* Take ownership to ensure OLA's, SLA's, and contractual obligations are met
* Manage the customer expectation and customer experience through a Direct to Resolver Service Desk
* Manage and maintain core operational and customer-centric network infrastructure
* Work collaboratively with internal and external stakeholders
* Ability to support both operational and stakeholder improvement programs
* Identify business improvement opportunities to support business and customer needs
* Contribute to root cause investigations as required
Requirements:
* Experience working in an 24x7 Incident Management environment
* Experience working in telecommunication transmission domains
* Solid experience within Customer and Network Service Operations
* Relevant experience and a detailed knowledge of Service Level Management processes in a large organisation (e.g., ITIL/agile/dev ops)
* Demonstrated ability to lead and drive to an outcome
* Experience in driving continuous improvement and automation methodologies
* As well as the above, you will display strengths in prioritisation and the ability to remain engaged and focused under pressure
* You have clear and concise verbal and written skills
* You are customer-focused on heart - helping customers is a priority for you
* Highly desirable: Telecommunication, IT Commercial/Leadership skills gained through relevant formal qualifications
Benefits:
* Performance-related pay
* Access to thousands of learning programs so you can level-up
* Global presence across 22 countries; opportunities to work where we do business
* Purchased annual leave scheme
* Additional Telstra day off
* Additional 30% off Telstra products and services
* Toolkit provided (laptop + mobile phone + plan paid for)
About Us:
We're amongst the top 2% of companies globally in the CDP Global Climate Change Index ****, being awarded an 'A' rating.
If you want to work for a company that cares about sustainability, we want to hear from you.
As part of our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated.