Lutheran Care is a not-for-profit organisation supporting people who need it most.
In the Northern Territory, we deliver Financial Wellbeing services and lead the Central Intake Service. This is a Territory-wide service that improves access for people experiencing, or at risk of, homelessness.
Our work builds on a strong foundation in South Australia across foster care, homelessness, emergency relief, family support, counselling and allied health.
We work alongside people from all backgrounds with respect and cultural awareness.
About the Role
The Program Support Officer is based in Darwin and supports the Central Intake Service across the Northern Territory.
The Central Intake Service is the single entry point for people experiencing or at risk of homelessness. It provides intake, assessment and coordinated referrals across locations so people only tell their story once.
You provide reception and administrative support to ensure the service operates efficiently. You support staff, coordination activities and day-to-day operations across Darwin and Alice Springs.
Your Key Responsibilities
* Act as the first point of contact for the Central Intake Service, managing phone, email and in‐person enquiries in a professional, welcoming and respectful manner.
* Provide general administrative support to Central Intake Service teams and leadership, including correspondence, documentation and coordination tasks that support service operations.
* Support the practical day‐to‐day functioning of the service by coordinating meeting spaces, travel, shared facilities and site‐based needs.
* Assist with stakeholder engagement activities by maintaining contact lists, scheduling meetings, preparing materials and supporting follow‐up actions as required.
What's in It for You
We believe great work deserves great rewards. When you join Lutheran Care, you'll enjoy:
* 6 weeks annual leave
* Salary packaging to increase your take-home pay
* You're Amazing Day – an extra day off, just for you!
* Paid parental leave
* Free, confidential counselling support
* Flexible working arrangements for work–life balance
What You'll Need to Succeed
* Minimum two years' experience in an administrative role, ideally in a human services or community‐based setting.
* Strong organisational and planning skills, with the ability to manage competing priorities and a varied workload.
* Well‐developed interpersonal and communication skills, with the ability to engage respectfully and effectively with people from culturally and linguistically diverse backgrounds.
* Proficiency in Microsoft Office applications, including Word, Outlook and Excel.
* Experience working with diverse communities.
At Lutheran Care, inclusion, compassion, courage and social justice guide everything we do.
We know diversity makes us stronger and helps us better support our communities. If you are Aboriginal and/or Torres Strait Islander, living with disability, part of the LGBTIQA+ community, culturally diverse, or bring lived experience, your voice and experience matter to us, and we encourage you to apply.
Please note: this ad may close early if we appoint a suitable candidate.
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