Tradepro Installations Pty Ltd
Ashmore Gold Coast QLD
Customer Service & Administration Officer
Full Time
About Us
Most renovation companies run on chaos – missed callbacks, clients left guessing, and quotes that fall through the cracks. Tradepro is built differently. For 14+ years we’ve delivered bathroom and kitchen renovations, NDIS modifications and insurance work across Southeast Queensland, and we invest in the systems and people that make every client experience consistently excellent. This is the team you join when you want your work to actually matter.
We are currently seeking an experienced and motivated Customer Service & Administration Officer to join our team in a full-time role based in Ashmore.
This role is ideal for someone who enjoys working in a fast-paced environment, takes ownership of their work, and has a strong focus on accuracy, organisation, and customer service.
About the Role
Your day-to-day responsibilities will include:
· First point of contact, answer incoming phone calls and respond to customer enquiries via email
· Monitor job progress to ensure jobs are completed, liaising with clients and job supervisors
· Managing emails and job communications
· General data entry and system updates
· Following up quotes with clients
· Requesting and monitoring Google reviews from satisfied clients
· Scheduling appointments and managing calendars
· Provide exceptional customer service and professionally handle client enquiries
· Support the wider team with ad-hoc administrative duties as required
About You
We’re looking for someone who is:
· Highly organised and detail-oriented
· Confident and professional on the phone
· Reliable and able to work independently
· Proactive with a strong work ethic
· Comfortable using computers and learning new systems
· A strong focus on customer service and problem-solving
· Experience in administration, scheduling, or coordination
· Excellent written, verbal communication and organisational skills
· Sound knowledge of Microsoft Office, particularly Outlook and Excel
· Strong attention to detail and high level of accuracy
· South East QLD area knowledge – you’ll be coordinating local technicians
· A positive attitude, strong initiative, and the ability to stay calm under pressure.
· Ability to work independently and as part of a team
· Proficiency in Xero (desirable but not essential)
· Experience in developing and uploading social media content to our socials
What’s in It for You
· Stable, full-time position with a growing company
· A team that holds the same standards you do – no carrying dead weight
· Opportunity to take ownership of the Service & Administration function
· Salary of $60,000–$70,000 + super, based on experience
· Real room to grow – we promote from within, invest in training, and build careers, not just fill positions
· Immediate start available for the right candidate
How to Apply
To apply, please submit your resume along with a short response (a few sentences is fine) to the following question:
\"Describe a time you went above and beyond to help your team deliver for a client. What did you do, and what was the result?\"
Applications that include a response to this question will be prioritised.