Job Description
Duties and Responsibilities:
* Delivering Exams: Delivers high-stake exams to professionals and industries through a worldwide network of test centres.
* Exam Procedures: Empowers millions of people to get their certifications and licenses in almost every industry.
Key Objectives: To make progress in their lives and advance their careers.
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Requirements
Essential Skills and Qualifications:
* Candidate Service: Providing exceptional customer service and a secure exam delivery environment.
* Testing Procedures: Complying with all testing procedures and strictly adhering to company policies.
* Verification: Checking and verifying candidate's identification against test registration; and helping them to set up for the test.
* Proctoring: Explaining the exam procedures and proctoring/invigilating candidates while testing.
* Troubleshooting: Troubleshooting with internal departments to fix any technical issues.
* Policy Breaches: Escalating any policy breaches immediately to relevant business personnel.
* Maintenance: Completing light housekeeping duties such as sanitizing keyboards after each candidate has finished their examination schedule.
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What We Offer
Benefits:
* Work Environment: Must be comfortable in a quiet testing environment, hear soft voices, and see details from a distance.
* Work Schedule: Willingness to work a variety of shifts across Weekday (Monday to Friday) and Weekend (Saturday and Sunday).
* Physical Requirements: Must be able to sit for long periods of time and be able to bend and lift to 20 lbs independently.
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Core Competencies
Skill Requirements:
* Detail Oriented: Detail oriented individuals are highly valued in this role.
* Communication Skills: Excellent communication skills are necessary to provide exceptional customer service.
* Problem Solving: Problem solving skills are essential to troubleshoot technical issues and escalate policy breaches.
* Customer Focus: Customer focus is critical in delivering exceptional customer service and meeting the needs of candidates.
* Ethics and Value: Individuals who embody ethics and values are ideal candidates for this role.