Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, New South Wales, Sydney
Hotel: CP - Sydney Darling Harbour (SYDSH), 58 Bathurst Street, 2000
Due to internal career progression, Crowne Plaza Sydney Darling Harbour is looking for a Front Office Manager to lead and shape the Front Office experience. This role offers the opportunity to take full ownership of the department, balancing strong operational control with a genuine focus on people, service, and guest connection.
Your Day-to-Day:
* Oversee Front Office operations, while building and maintaining relationships amongst all departments to ensure a seamless guest journey.
* Lead, coach, and develop a high-performing team, creating a positive and supportive team environment.
* Drive a strong culture around IHG One Rewards, building guest loyalty and recognition, and ensuring hotel metrics are a focus in daily operations and briefings.
* Deliver exceptional guest experiences by engaging with guests and resolving feedback with care and professionalism.
* Take ownership of departmental performance, including budgeting, forecasting, and cost management.
* Manage labour costs through effective rostering aligned to business needs.
* Maintain high service standards through regular audits and continuous improvement.
* Ensure compliance with financial controls, audit requirements, and hotel policies.
* Confidently lead the team through day-to-day challenges and unexpected situations.
What We're Looking For:
* A people-focused leader who can coach, support, and motivate a team.
* Minimum three years of experience in a guest services role with management/supervisory experience.
* Availability to work across a seven-day roster, including weekends and public holidays.
* Strong understanding of budgets, cost control, and operational performance.
* Opera PMS knowledge.
* Strong communication and problem-solving skills.
* NSW RSA competency card and First Aid certification.
* Fluent in English; additional languages are a plus.
What You Can Expect From Us:
* Competitive salary with meaningful perks and recognition.
* Some of the best colleague discounts on accommodation, food, and beverage across 7000 IHG properties.
* Paid birthday leave.
* An immense colleague discounts platform for all your favourite brands and retailers
* A supportive and inclusive team environment where your contribution is valued. Most importantly, we'll help you grow and develop you as an individual.
* An immense colleague discounts platform for all your favourite brands and retailers.
* Global career opportunities within IHG Hotels & Resorts.
At Crowne Plaza Sydney Darling Harbour, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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