IT Support | Join the SHEIKE Head Office IT Team
Location: St Peters, NSW
Employment Type: Full-Time
We are looking for a skilled and motivated IT Support Officer to join our Head Office team in St Peters. In this hands-on role, you'll provide Level 1 and 2 technical support to our retail stores, distribution centre, international branches, and internal teams.
Working closely with the IT Manager, you'll play a key role in ensuring smooth day-to-day IT operations, resolving issues efficiently, and helping drive a seamless tech experience across the business.
About the Role
* Provide first- and second-level IT support to retail, DC, and head office staff
* Troubleshoot and resolve hardware, software, and network issues
* Deploy and maintain laptops, POS systems, printers, mobile devices, and more
* Complete IT setup and onboarding for new starters
* Monitor system health, perform software updates, and ensure security compliance
* Manage Active Directory accounts and Microsoft Office environments
* Liaise with external vendors and ISPs
* Ensure data backups, antivirus, and documentation are maintained
* Keep server rooms and storage areas well-organised and functional
What We're Looking For
* Minimum 2 years' experience in Level 1 or 2 IT support
* Proficient with Windows OS, Microsoft Office, and Microsoft Server environments
* Experience with helpdesk/ticketing systems (e.g., Zendesk or equivalent)
* Strong troubleshooting and diagnostic skills
* Excellent communication skills – able to explain tech to non-tech users
* Strong organisational skills and the ability to prioritise under pressure
* Experience with Linux and Active Directory
* Knowledge of IT security best practices
* Familiarity with retail IT systems and POS hardware
Who You Are:
* Customer-obsessed – passionate about delivering fast, friendly IT support
* Professional, proactive, and approachable
* Calm under pressure with strong conflict resolution skills
* Solution-focused and able to identify recurring problems before they escalate
* Adaptable and excited by change in a fast-moving environment
* Passionate about your development and continuous learning
Why Join SHEIKE?
Be part of a vibrant, growing Australian fashion brand.
Work across diverse systems and teams—every day is different.
Supportive team culture with opportunities for growth.
Staff discount and benefits across our SHEIKE collections.
SHEIKE is proud to be an equal opportunity employer. We celebrate individuality and welcome applications from all backgrounds. If you require adjustments at any stage of the recruitment process, please contact (emailprotected)
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