Description
* Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full‐timers), you can accrue up to 12 days of leave per year.
* Due to the nature of the role, you must be an Australian Citizen and hold an active NV-2 AGVSA Security Clearance.
Responsibilities
* Coordinate and deliver high‐quality, reliable IT services that support client business operations across multiple locations.
* Provide solutions and technical expertise for major incidents, coordinating SMEs, vendors, communications, and reporting to resolution.
* Monitor, review, and report on service health, performance metrics, and sustainment activities to ensure service targets are met.
* Influence and negotiate with a broad stakeholder group (Defence, APS, military, vendors) while managing expectations and priorities.
* Drive continuous service improvement, manage the Materiel Sustainment Agreement (MSA), and support long‐term solution viability and capability evolution.
Qualifications
* Experience working in large enterprise environments with a strong understanding of service targets, client expectations, and IT support interfaces.
* ITIL v3/4 qualification (intermediate level preferred) and demonstrated service delivery or service management experience.
* Working knowledge across technologies such as Windows (11 & Server), Unix/Linux, NiFi, compute infrastructure, virtualisation, EUC, and SRM.
* Ability to communicate effectively at technical and non‐technical levels, manage multiple priorities, and operate autonomously in high‐pressure environments.
* Experience in Defence or Government ICT environments and working alongside IT support teams on process improvement and SRM.
Pay and Benefits
Pay and benefits are fundamental to any career decision. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. For more details, visit www.leidos.com/careers/pay-benefits.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
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