Job Title Digital Services Advisor
Job Description WEHI is transforming how our professional services teams empower and enable scientists to deliver world‐leading medical research now and into the future. Following a holistic review and redesign across our professional services and scientific support portfolios, we are now focused on strengthening our critical capabilities, aligning our structures and systems with strategic priorities, and empowering our people to do what they do best. We are now recruiting a variety of newly established positions to help shape and embed these new ways of working.
About the Position
The Digital Services Advisor is responsible for the optimisation and continuous improvement of WEHI's digital communications platforms, ensuring digital services effectively support the institute's scientific and commercial priorities while enhancing engagement with scientific, social, philanthropic, and fundraising communities globally and locally. The role is responsible for supporting delivery of scalable, user-centred digital solutions that strengthen external engagement and internal communication with staff and students. The Digital Services Advisor plays a key role in managing and enhancing WEHI\'s digital presence, leading the optimisation of websites, social media channels, search performance, and analytics to ensure all digital touchpoints are aligned with organisational objectives, enterprise architecture, accessibility standards, and brand governance. The role focuses on delivering consistent, accessible, and high-performing digital experiences and outcomes, underpinned by continuous monitoring, insights, and improvement. Working collaboratively across internal teams, vendors, and stakeholders, the Digital Services Advisor provides expert advice, contributes to social media content creation, supports digital strategy implementation, and contributes to governance, risk management, and service optimisation to support communications and engagement and protect and enhance WEHI's reputation.
Selection Criteria
Essential Knowledge and Skills:
* Tertiary qualification in digital, information technology, communications, or a related discipline (or equivalent experience), or a related field.
* Demonstrated experience in social media content creation, including video and photography.
* Strong understanding of current and emerging social media trends and content formats.
* Experience managing corporate digital channels or online platforms.
* Demonstrated experience in analytics, SEO, and web performance optimisation.
* Strong understanding of service design, user experience (UX) principles, and accessibility standards (WCAG).
* Experience engaging with cross-functional teams and managing at least one direct report.
* Deep understanding of web content management systems (e.g. WordPress, Sitecore, Drupal, or similar), internal intranet and SharePoint.
* Working knowledge of HTML/CSS fundamentals.
* Knowledge of enterprise architecture principles, digital governance, and risk management practices.
* Collaborative approach with confident communication and stakeholder management.
Personal Qualities:
* Demonstrated ability to negotiate with and advise people at all levels.
* Strong analytical skills.
* Ability to work collaboratively with diverse teams and share knowledge and support departmental and WEHI goals.
* Comfortable in a fast-evolving digital environment.
* Understands internal and external user needs and translates them into effective digital experiences.
* Solution orientated and able to find practical ways to improve efficiency and user engagement.
* Accountable and willing to take ownership of outcomes and maintain high standards of accuracy and delivery.
* Demonstrated ability to work under limited guidance and to navigate complexity in a changing environment.
Terms of Appointment
This position is ongoing in a full-time capacity. Salary is Professional Services Employee Level 7 ($108,119 - $117,039). Very attractive salary packaging options are available for general living expenses, meal entertainment, novated leasing and more. 12% superannuation payable, plus up to a further 5% after the first 6 months of service via our matching superannuation scheme. General enquiries can be directed to recruitment@wehi.edu.au. A position description is available.
How to Apply
Please apply by uploading your CV, cover letter and a document addressing the key selection criteria in pdf format. Application Closing Date: 30 June 2026
WEHI's commitment to diversity and inclusion
At WEHI we strive to foster a flexible working environment that encourages individual differences and promotes collaboration and creativity. We recognise that talent does not sit within a single identifiable group in our society and that WEHI's ability to shape contemporary scientific thinking and deliver leading professional services relies on a diversity of thought within our organisation. Our action to promote gender equality has been recognised with an Athena SWAN Bronze Award from Science in Australia Gender Equity (SAGE) and we offer a range of support for women researchers. Our commitment to celebrating diversity and addressing inequities is further demonstrated through our Diversity and Inclusion Strategy, Gender Action Plan, Reconciliation Action Plan and our WE-Pride network for LGBTQIA+ staff and students. We actively encourage applications from, people with a disability, culturally, religiously and linguistically diverse people and people with diverse genders and sexualities. Should you require support during the recruitment process due to special needs or consideration, please contact the People and Culture team.
WEHI's commitment to Indigenous employment
WEHI is working to create a future where Aboriginal and Torres Strait Islander peoples will be engaged at the scientific frontier, making exciting discoveries and decisions about the future of health in this country, and part of a leading professional services workforce supporting the realisation of these discoveries. We are committed to creating a culturally safe workplace and offering career development and leadership opportunities to First Nations staff and students. We strongly encourage any Aboriginal and Torres Strait Islander peoples to apply.
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