About Us
Buildsafe is an innovative leader within the building and construction industry, providing height safety systems and virtual onsite security camera systems. We are fast-paced, ever-evolving, and constantly challenging ourselves to do things better. As a company, we place strong emphasis on developing and maintaining strong relationships with our partners and clients including our most important partnership: our people.
We seek to hire a skilled IT Support Officer who will play a key role in maintaining and supporting BuildCam's technology and IT infrastructure. This role involves responsible for the setup, troubleshooting, and monitoring of BuildCam systems, as well as footage and data management, software and hardware updates, and both customer and internal support.
Your Core Responsibilities:
Job Description:
* Provide onsite and remote technical support to internal teams and clients
* Set up, configure, and troubleshoot BuildCam camera systems, modems, and solar monitoring equipment
* Conduct quality assurance checks and ensure systems meet performance standards
* Manage system updates, maintenance, and asset tracking
* Monitor power, data, and connectivity performance across all BuildCam systems
* Provide guidance and technical support via phone, email, or chat
* Assist in continuous improvement by refining processes and identifying optimisation opportunities
Required Skills and Qualifications:
* Recent experience working in a similar IT support role
* Relevant qualifications in information technology or a related discipline
* Experience on a Service Desk or as an IT Support Officer
* Strong troubleshooting and diagnostic skills (hardware, software, and networks)
* Basic knowledge of server and networking hardware
* Understanding of network setup, connectivity, and troubleshooting
* Experience conducting quality assurance checks on technical systems
* Ability to monitor system performance, data integrity, and security alerts
* Excellent communication and customer service skills
* Working knowledge of Microsoft Windows server and desktop operating systems
Benefits:
* Permanent full-time role – salary paid weekly
* 6:30 am / 7:00 am starts available Monday to Friday
* Corporate uniform allowance
* Fortnightly professional car cleaning on site
* Regular team bonding experiences
* Access to our Staff Care programme and Employee Assistance Programme
* Discounted gym memberships through Fitness Passport