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Learning & development manager - operations

Townsville
Davidson
Posted: 4 June
Offer description

About the Company

This organisation is a large and operationally complex manufacturing business with a geographically dispersed workforce of between 2500 - 3000 staff, across multiple sites.

With a strong focus on operational performance, frontline leadership and workforce capability, the business is continuing to invest in practical leadership development, training consistency and workforce readiness across its operations.

This is a hands‐on leadership role where you will work closely with operational leaders and site‐based teams to strengthen training, leadership capability and workforce development across the business.

About the Role

This role currently leads two direct reports and partners closely with the Head of Safety and the Head of Operations. The role is responsible for leading operational training, leadership development and workforce capability initiatives across a complex multi‐site environment and this team will continue to evolve as the broader enterprise L&D function expands across the business.

Working closely with operational leaders, you will identify capability gaps, improve frontline leadership effectiveness and implement practical workforce development solutions that support operational performance and workforce readiness.

The role also oversees training governance, compliance, competency and verification processes across multiple sites, helping bring greater structure, consistency and visibility to training delivery across the organisation.

Success in this role will come from balancing hands‐on operational realities with broader capability and leadership uplift in a practical, commercially grounded way.

Key Responsibilities

Leadership & Workforce Capability

* Design and embed frontline leadership development initiatives
* Improve leadership effectiveness across operational environments
* Lead workforce capability, succession planning and structured career pathways for critical operational roles
* Align capability initiatives to operational and business outcomes

Operational Training & Business Partnership

* Partner with operational leaders across multiple sites
* Identify workforce, training and leadership capability gaps
* Translate business needs into practical capability solutions
* Build credibility and influence across frontline and leadership teams
* Support operational training and workforce readiness across the business

Training Governance, Compliance & Systems

* Strengthen capability governance and consistency across sites
* Oversee competency, compliance and verification processes
* Improve visibility and reporting of workforce capability and training activity
* Support training systems, reporting and operational compliance requirements

Development Pathways & Talent Programs

* Lead apprenticeships, graduate programs and structured development pathways across the business
* Strengthen succession planning and internal mobility for critical operational roles

Team Leadership

* Lead and develop a geographically dispersed capability and training team
* Bring structure, consistency and direction to the function
* Balance strategic priorities with operational requirements

About you

You are a practical and commercially minded Learning & Development leader who is comfortable operating across both strategic and operational environments.

You bring experience leading workforce capability, leadership development and organisational capability initiatives within complex operational or blue‐collar environments.

Importantly, you understand how to move beyond training delivery and connect capability initiatives to leadership effectiveness, workforce readiness and operational performance.

* Builds credibility quickly with operational leaders
* Is comfortable operating within complex operational or manufacturing environments.
* Can influence and challenge leaders when required
* Brings structure, consistency and practical solutions
* Operates with a hands‐on and commercially grounded approach

Key Experience required

* Experience leading workforce capability, leadership development or operational training environments
* Experience within operational, industrial, manufacturing, mining, infrastructure or similarly complex environments
* Experience working across multi‐site or geographically dispersed workforces
* Exposure to training governance, compliance and competency frameworks
* Strong stakeholder engagement and influencing capability
* Ability to connect capability initiatives to operational outcomes
* Current Driver License
* Certificate IV in Training and Assessment
* Relevant tertiary qualification in Human Resources, Learning & Development or related discipline

The Benefits

* Broad, hands‐on leadership role within a large operational business
* Opportunity to influence workforce capability, leadership development and training consistency across multiple sites
* Strong visibility across leadership and operational teams
* Practical, down‐to‐earth and non‐corporate environment
* Relocation assistance available for interstate candidates
* While the business does not offer formal WFH arrangements, flexible start & finish times are available

Desired Skills and Experience

* Learning & Development
* Capability development
* Leadership development

Davidson acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility and accessibility in all that we do.

Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.

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