Customer Service Team Lead Role Overview
A prestigious national contact centre is seeking an accomplished Customer Service Team Lead to drive exceptional customer service standards.
This role involves overseeing a specialized team, developing and implementing performance metrics, and collaborating with other departments to achieve organisational goals.
* Key Responsibilities:
* Manage a team of customer service representatives
* Develop and maintain high levels of customer satisfaction
* Collaborate with other departments to achieve business objectives
* Drive performance metrics and implement process improvements
This role offers flexible work arrangements and various employee benefits. The ideal candidate will have proven leadership experience and strong communication skills.
Requirements
Required Skills and Qualifications
* Leadership experience in customer service environments
* Proven track record of delivering high levels of customer satisfaction
* Strong communication and interpersonal skills
Benefits
* Flexible work arrangements
* Variety of employee benefits