What You'll Be Doing
You will be the technical escalation point for complex networking and security issues across a major enterprise customer's Cisco Meraki estate. The role spans incident, problem, change, capacity and release management, and you will work closely with our Service Desk, Cyber and Cloud teams to keep the environment running and continuously improving. Expect to be on call as part of a roster, on site with the customer two days a week, and in our Brisbane office one day a week.
* Own and resolve complex Level 2 escalations across routing, switching, firewall and security that Level 1 cannot close
* Configure, maintain and troubleshoot enterprise Cisco Meraki environments including routing, switching, wireless and SD WAN
* Lead incident response and root cause analysis on network outages and security events
* Deliver project work including deployments, technology refreshes, migrations and customer onboarding
* Support firewall, VPN and secure connectivity across multi vendor environments
* Keep network diagrams, IP schemas and technical SOPs accurate and current
* Contribute to automation initiatives and the long term technology roadmap
What You'll BringThe Essentials
* Minimum 4 years networking experience in a service provider or large enterprise environment
* Formal tertiary qualifications in IT or a related field
* Cisco certifications (CCNA or CCNP)
* Meraki certifications (CMNA / CMNO, ECMS 1 / 2)
* Strong customer service mindset with the ability to manage stakeholders, work calmly under pressure and take genuine ownership of issues through to resolution
Bonus Points
* Hands on experience supporting Meraki MX, MS and MR platforms
* Experience operating SD WAN environments at enterprise scale
Even if you don't tick every box, don't let that hold you back. If this sounds like your kind of challenge, we'd genuinely love to hear from you.
Why Orro?
At Orro, we're proud to support our people and the people who matter most to them in meaningful and inclusive ways. From public holiday swaps that embrace family and cultural diversity, to generous parental and caregiver leave, flexible work options, and company wide mentoring, we're here to help you thrive at every stage of life. We also invest in the future through our Emerging Leaders Development Program, nurturing the next generation of talent from within.
On top of that, you'll enjoy 3 days of paid volunteer leave each year, novated leasing, employee discounts, and full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.
Note: The role is subject to state and federal police background checks. Applicants must have the unrestricted right to work in Australia. Visa sponsorship is not available for this position.
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