Key Responsibilities
·
andson Experience (Currently working as L3 Resource)
Routing and switching(OSPF, EIGRP and BGP) Level-3
2. Palo Alto- Level 2
3. Solarwind Orion -Level 1
4. Data centre switches knowledge about Nexus switches- Level 3
5. Cisco ISE and DNAC – Level 3
6. Cisco Wireless - Level 3
7. HP Aruba Clear pass
· Network Service Delivery Management:
· Oversee the delivery of network services to clients, ensuring adherence to SLAs, timelines, and quality standards.
· Manage the deployment, configuration, monitoring, and maintenance of network infrastructure, including routers, switches, firewalls, and other network devices including:
- BGP
- OSPF
- EIGRP
- Spanning Tree
- Cisco Wireless
- 802.1x
- Cisco ISE
- Firewalls (Palo Alto & Cisco)
- WAN Optimizers (Riverbed)
· Ensure the network services are optimized for performance, security, and scalability.
· Coordinate service requests, troubleshooting, and issue resolution related to network performance.
· Client Relationship and Account Management:
· Act as the primary point of contact for clients regarding network service delivery and issues.
· Build and maintain strong relationships with clients, ensuring their expectations are met and service delivery is aligned with their business goals.
· Manage escalations from clients related to network performance, outages, and service issues.
· Ensure proactive communication with clients about network changes, updates, and planned maintenance.
· Team Leadership and Coordination:
· Lead and manage a team of network engineers and support personnel, ensuring clear communication, effective collaboration, and alignment with service delivery objectives.
· Provide guidance, training, and performance management for the network service delivery team.
· Ensure resources are appropriately allocated to meet network service delivery goals.
· Incident and Problem Management:
· Oversee the incident management process, ensuring network issues and outages are addressed promptly and effectively.
· Analyse network-related incidents and problems to identify root causes and prevent recurrence.
· Coordinate with other technical teams (security, server, cloud) to resolve cross-functional issues that impact network service delivery.
· Service Improvement and Optimization:
· Identify opportunities for continuous improvement in network performance, efficiency, and reliability.
· Lead initiatives to optimize network infrastructure, reduce downtime, and improve service delivery capabilities.
· Ensure the application of best practices for network design, monitoring, and incident management.
· Performance and Reporting:
· Monitor and report on key performance indicators (KPIs) and SLAs related to network service delivery.
· Prepare and present regular service delivery reports to clients, senior management, and other stakeholders, highlighting performance, issues, and improvement initiatives.
· Track and report on network availability, utilization, and capacity.
· Network Design and Implementation Support:
· Collaborate with network architects and engineers to support the design and implementation of new network solutions.
· Assist with the deployment and integration of new network technologies or upgrades to meet client requirements.
· Budget and Resource Management:
· Oversee the budget for network service delivery, ensuring that services are delivered cost-effectively and within budget.
· Manage procurement and resource allocation for network service delivery activities, including hardware, software, and personnel as applicable.
· Compliance and Security:
· Ensure network services comply with organizational policies, industry standards, and regulatory requirements (e.g., GDPR, HIPAA).
· Promote network security best practices and ensure that all network configurations and activities are secured against potential threats.
· Change Management:
· Lead the change management process for network-related changes, ensuring minimal disruption to services and clients.
· Review and approve network configuration changes, software upgrades, and patches to ensure they align with service delivery objectives.