Job Title: Event Services Manager
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About the Role
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We are seeking a skilled and experienced Event Services Manager to join our team. The successful candidate will be responsible for ensuring the smooth operation of events at our venue, from planning and preparation to delivery and evaluation.
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Key Responsibilities:
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* Assisting in the operational management of events, ensuring seamless planning and delivery of service
* Supporting day-to-day operations across banquet floors, facilities, and stores in line with safety and operational standards (Fire Life Safety, HACCP, OHS&W, Security)
* Managing IHG systems and programs including MICROS, ESCAP, E-tivity, Purchase Plus and Delphi
* Coordinating car park management
* Ensuring all function spaces, public and back-of-house areas are presented to a high standard
* Collaborating with departments including Kitchen, Stores, Facilities, Engineering, Finance, Sales & Marketing, and Events to ensure seamless event execution
* Recruiting, onboarding and training the Event Services team
* Communicating safety information to team members, promoting a safe work environment
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Requirements:
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* Previous leadership or supervisory experience in large-scale events or food & beverage operations
* Strong knowledge of operational and safety compliance (HACCP, WHS, Fire Life Safety)
* Working knowledge of IHG systems and event booking software (MICROS, Delphi, ESCAP, E-tivity, Purchase Plus)
* Excellent communication and teamwork skills with the ability to liaise across multiple departments
* A guest-focused mindset with a passion for service and event delivery
* Strong organisational skills and the ability to multitask in a fast-paced environment
* Full working rights for Australia
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Benefits:
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* Hotel perks like accommodation and Food & Beverage discounts
* Enhanced parental leave
* Proactive health days and flexible work options
* Lifelong development program
* IHG Career Milestone celebrations
* Transfer of entitlements as you move and grow with IHG
* Access to discount retail platform