ESP Engineered is seeking a Team Leader in Melbourne to manage a team of 30-40 IVR/Voice Executives. The ideal candidate will have at least 4 years of experience in dedicated voice processes and 2 years as a Team Leader. Responsibilities include driving call targets, monitoring quality scores, and managing team performance. Applicants should have strong people management and coaching skills, along with proficiency in call center KPIs and CRM systems. The role requires working from the office with a rotational shift schedule.
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