Lead the Floor. Drive the Experience.Cleveland Sands Tavern is looking for an energetic and hands-on Duty Manager to join our leadership team. If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy leading teams to deliver exceptional guest experiences, we'd love to hear from you.As a Duty Manager, you'll play a key role in the day-to-day operations of the venue, ensuring service standards are maintained, teams are supported, and guests leave wanting to return.What You'll Be DoingLeading and motivating front-of-house teams across the venueManaging shifts and ensuring smooth daily operationsDelivering exceptional customer service and resolving guest concernsSupporting team development, coaching, and performanceMaintaining compliance with RSA, RSG, gaming, and venue proceduresManaging cash handling, reporting, and venue security processesWorking closely with the Venue Manager to drive operational excellenceWhat We're Looking ForPrevious experience in a Duty Manager, Supervisor, or Team Leader role within hospitalityStrong leadership and communication skillsA passion for delivering outstanding guest experiencesAbility to remain calm and effective in a busy environmentAvailability to work a rotating roster including nights, weekends, and public holidaysCurrent RSA and RSG certifications (QLD)Gaming experience highly regardedWhy Join Us?Opportunity to grow your career with one of Australia's leading hospitality groupsSupportive leadership team and positive workplace cultureOngoing training and development opportunitiesStaff discounts and employee benefitsDynamic venue with a strong local community presenceIf you're ready to take the next step in your hospitality leadership career, apply now and become part of the team at Cleveland Sands Tavern .
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