직무
그 외 판매 및 고객 서비스 관리자
근무지
Mount Waverley VIC 3149, Australia
고용형태
정규직, 주당 38시간
급여
AUD 60,000 – 70,000 (KRW 58.58 – 68.34백만 원) 연간
주요업무내용
* Respond to customer inquiries via email, phone, chat, or social media in a timely and professional manner.
* Resolve product, order, delivery, or return‐related issues effectively.
* Provide product information, troubleshooting guidance, and after‐sales support.
* Monitor and manage order status, refunds, and exchanges in coordination with logistics.
* Maintain accurate customer records and elevate issues as needed.
* Collect and report recurring customer feedback and trends to relevant teams.
* Support improvement of internal CS processes and knowledge base.
자격요건
* 대학(교) 졸업 (경력 무관)
* 영어(최상) : 전문용어 포함 능통한 커뮤니케이션 가능
* Excellent verbal and written communication skills in English (Korean proficiency is a plus)
* Strong interpersonal skills with a calm, skilled demeanor under pressure
* Detail‐oriented, organized, and able to multitask
기타
비자 스폰서는 제공하지 않으며, 호주에서 합법적으로 일할 수 있는 비자를 보유하신 분만 지원 가능합니다.
#J-18808-Ljbffr