GSC Collections Coordinator (Parramatta Centre)
Full-time temporary role.
Key Responsibilities
* Support third party operations (internal and external), partnering closely with GSC Management Team, and external Debt Collections Agencies
* Support the Senior Manager, GSC & Third Party Oversight for monitoring and oversight of the deployment of AUH Collections agenda within the internal and external third party teams supporting IWPB function.
* Coordinate and report on operational activities relative to the achievement of GSC/DCA PLA metrics, timely identification of adverse trends.
* Manage relevant stakeholder's expectation and requests which are delivered through coordination with GSC/DCA teams.
* Support other GSC Collections Coordinator/Third Party Coordinator in overseeing day-to-day operations of internal and external third party teams to enable seamless performance and governance.
* Address operational and process needs of Collections teams; scope of responsibility encompasses onshore teams and third-party operations coordination.
* Ensure GSC have adequate and approved staffing levels to undertake offshore operations on behalf of HBAU.
* Ensure maintenance of a strong control environment for all aspects of internal & external bank risk, customer journey and regulatory compliance.
* Ensure customer experience aligns with HSBC measures of success.
* Play an active role in the identification, and sponsorship of operational improvements.
Qualifications
* Knowledge of collections operations in financial services is essential.
* Drive best practices to streamline collection operations to meet KPIs and deliver fair outcomes to customers.
* Articulate and break down regulatory and industry requirements pertaining to debt collections; ensure compliance with local and group requirements.
* Prior experience of dealing with third-party suppliers (internal/external), service level negotiations and performance management.
* Ability to build excellent relationships with local, regional and offshore stakeholders.
* Proven leadership, motivational, analytical, planning, communications, project management and customer service skills.
* Ability to work in a dynamic, high-volume environment and high-pressure scenarios.
* Proven problem solving and decision-making skills.
* Experience of coaching and developing others and motivation skills with ability to build an empowered team.
* Prior experience in leading/managing operations is highly desirable.
* Should not be on any corrective action plan or PIP currently.
Employment Preferences
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
Inclusive Hiring Statement
Applications from First Nations peoples are encouraged.
Privacy Statement
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will never communicate to applicants via non- HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.
#J-18808-Ljbffr