About the Role
Do you have a genuine passion for supporting people with psychosocial disability to reclaim control of their lives and thrive in their community?
As a Recovery Coach, you will play a specialised and integral role in helping NDIS participants with a primary psychosocial disability understand their supports, build capacity, and connect meaningfully with their community and life goals. Your focus will be on recovery-oriented practice, coaching, and support coordination - ensuring participants gain greater independence, resilience and control.
This is a casual role offering flexibility, with the potential to transition into part-time or full-time employment for the right candidate.
Key Responsibilities
As a Recovery Coach, you will:
1. Work with participants to co-design and implement personalised recovery plans, grounded in a strength-based, person-centred and recovery-oriented approach.
2. Assist participants to build capacity, resilience and routines that support their social, economic and life participation goals.
3. Help participants to understand and navigate their NDIS plan (including psychosocial recovery coaching support items) and other mainstream, informal and community supports.
4. Coordinate, negotiate and liaise with providers, allied-health, community services, the NDIA, and other stakeholders to ensure participants access appropriate supports and services.
5. Provide capacity-building coaching rather than purely directive support; empowering participants to self-manage, make informed choices and build informal supports.
6. Maintain accurate case notes, reports and documentation in line with NDIS standards and the NDIS Quality and Safeguards Commission's requirements (including incident reporting, safeguarding, etc).
* Uphold Shoreline's values, the NDIS Code of Conduct, and work in a manner that protects the rights, dignity, choice and safety of participants.
What You'll Bring
7. A strong commitment to recovery-oriented practice and working alongside people with psychosocial disability, supporting their autonomy, strengths and life participation.
8. Excellent communication, active listening and coaching skills, with the ability to adapt your style to individual needs and contexts.
9. Strong problem-solving, negotiation and collaboration skills, including working with participants, families/carers and service systems.
10. Highly developed time-management and administrative skills, with confidence using technology, participant portals and NDIS systems.
11. Ability to work independently, while also collaborating within a multidisciplinary team and building strong community and provider networks.
* Understanding of the NDIS pricing arrangements, psychosocial recovery coaching support item, and how it differs from other support coordination roles.
Essential Requirements
12. Valid Working with Children Check (WWCC) or willingness to obtain.
13. National Police Check (to be provided on application).
14. Valid NDIS Worker Screening Check or willingness to obtain prior to role commencement.
15. Relevant industry qualification (e.g., Certificate IV or Diploma in Mental Health, Peer Work, Community Services, Social Work, or equivalent).
* Demonstrated relevant industry experience working with people with psychosocial disability, mental health challenges or in disability/community services in a role that included capacity-building, coaching, support coordination or similar.
Why Join Us?
At Shoreline Support Coordination & Recovery, we are dedicated to supporting people with disability to live meaningful, inclusive lives - rooted in their strengths, choices and goals. You will become part of a collaborative, values-driven team where your contributions truly matter.
You'll enjoy:
16. A flexible casual role with the potential to transition into part-time or full-time employment.
17. Professional development and training opportunities in recovery-oriented practice and the NDIS environment.
18. A supportive work culture which values respect, growth, collaboration and innovation.
* The opportunity to make a significant, measurable difference in the lives of participants with psychosocial disability every day.
How to Apply
If you're a driven, experienced Psychosocial Recovery Coach (or someone with relevant lived experience and qualifications) eager to support NDIS participants' recovery journeys, we'd love to hear from you.
Please submit your resume and a cover letter outlining your qualifications, experience in the role and your motivation for working as a Recovery Coach for people with psychosocial disability.
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