What You'll Do
* Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
* Reproduce technical issues and dive into Datadog's 600+ integrations
* Become demo certified and lead a product demo to customers
* Participate in product conversations with internal teams based on feedback from client interactions
* Train as a highly knowledgeable specialist in one or more Datadog product area(s)
* Work from a Datadog office 3 - 5 days per week
Who You Are
* A Computer Science / Engineering major and/or Bootcamp graduate
* Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
* Self-motivated, detail-attentive, and have a desire for continuous learning
* A critical thinker who defaults to a client-centric approach
* An effective written and verbal communicator
* A tinkerer with some programming experience and a basic knowledge of Linux
* Able to work a rotating schedule that requires weekend availability
Benefits and Growth
* Best-in-breed onboarding
* Generous global benefits
* Intra-departmental mentor and buddy program for in-house networking
* New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
* Continuous professional development, product training, and career pathing
* An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Equal Opportunity at Datadog
Datadog is proud to offer equal employment chance to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
#J-18808-Ljbffr