Location: Launceston, TASRole type: Full-time (part-time considered for the right candidate)Award: Clerks – Private Sector Award
Reception / Front Office Administrator
About Us
Tones Electrical is a locally owned and growing electrical business providing quality service to residential and commercial customers across Northern Tasmania.
We're down-to-earth, professional and big on looking after our customers and our team.
We're now looking for a confident, well-presented Reception / Front Office Administrator to be the first point of contact for our customers and support our Senior Admin and field team.
About the Role
Reporting to the Senior Administrator, this role is responsible for the smooth running of the front office and customer communications.
Key responsibilities include:
Answering incoming calls and directing enquiries to the right person
Greeting customers and visitors in a professional, friendly manner
Managing incoming emails and general enquiries
Entering and updating customer details and job information accurately
Typing quotes, letters and other documents from notes or templates
Booking and confirming appointments
Filing, scanning and general office administration
Providing day-to-day support to the Senior Admin and management team
Assisting with basic accounts/admin tasks (e.g. matching invoices, chasing paperwork) as required
This is not a bookkeeping role, but some exposure to accounts/admin would be helpful.
About You
You enjoy being the "front face" of a business and take pride in doing things properly.
You'll be comfortable dealing with a busy phone, multiple email enquiries and a variety of customer personalities.
We're looking for someone who has:
Strong typing skills and confidence working with computers
Excellent phone manner – clear, friendly and professional
High attention to detail and accuracy with names, addresses and job details
Good written communication skills for emails and basic documents
Solid organisational skills and the ability to juggle competing priorities
A calm, polite approach – even when things are busy
Previous experience in reception, customer service or office administration
Experience in a trade or service business (electrical, plumbing, building etc.) will be viewed favourably but is not essential.
What We Offer
A stable role in a well-regarded local business
Supportive team and down-to-earth work environment
On-the-job training in our systems and processes
Classification and remuneration in line with the Clerks – Private Sector Award, with final salary to reflect skills and experience
Potential flexibility for the right candidate (full-time or part-time hours)
How to Apply
Please click Apply and include:
Your current resume, and
A brief cover letter outlining why you'd be a great fit for this role.
Shortlisted candidates will be contacted for an interview.
#J-*****-Ljbffr