Location: Australia (ideally, Adelaide based)
Duration: 3 years
Applications close on Friday 12th June 2026 at 11:59pm AEST
Applications will be assessed on a rolling basis. We encourage you to apply as soon as possible.
About the Role
The Senior Coordinator, Scholarships (On Program) leads a team of Scholarship Coordinators responsible for managing pre-departure preparation and the full \"on-scholarship\" experience of NCP scholars assigned to particular regions or countries within the Indo-Pacific. This role operates alongside another regional Senior Coordinator, working together to ensure a consistent, high-quality approach to scholar management across all regions and countries.
The position has a strong change and systems focus. It is responsible for helping shift scholar support toward a modern, grants-based approach that promotes scholar self-reliance, clear accountability and early identification of risk. The role plays a key part in embedding new systems, tools and ways of working; uplifting scholars' understanding of their responsibilities; and ensuring operations are scalable, efficient and fit for purpose as scholar numbers grow.
Primary Responsibilities
* Supervise and support a team of Scholarship Coordinators manage their scholar caseloads and lead the team through significant systems and process changes, ensuring clear, practical guidance is provided and consistently applied.
* Manage escalated cases, provide coaching, quality assurance and feedback, and act as a key operational contact for day-to-day scholar matters.
* Lead the delivery of scholar management services for NCP scholars, covering pre-departure preparation and the full duration of the scholarship period, in line with NCP Guidelines and program requirements.
* Support effective management of scholar risks and incidents across team caseloads, ensuring risk and incident recording is accurate and complete, and matters are escalated appropriately.
* Ensure timely, accurate recording of scholar data, decisions and interactions for all caseloads, supported by routine quality checks and spot reviews.
* Prepare and contribute to clear, well-evidenced advice and reporting inputs on scholar cases, trends and system impacts for escalation to the NCP Secretariat in DFAT.
* Identify recurring issues, procedural gaps or system-related inefficiencies, and propose practical improvements to support consistency, efficiency, compliance and continuous improvement.
About You
* Demonstrated excellence in support services functions and stakeholder engagement to maintain engaged and productive relationships.
* Experience working with a government-funded program, and/or experience working in a higher education or international education environment.
* Experience in grants administration highly desirable.
* Demonstrated experience managing complex caseloads, including balancing competing priorities, applying guidelines consistently, and supporting individuals to meet their responsibilities.
* Ability to supervise staff, set clear expectations, provide practical coaching and feedback, and support teams to deliver consistent, high-quality services.
* Proven ability to implement and adapt to systems and process change, translating new requirements into practice.
* Sound understanding of compliance, risk, safety and safeguarding responsibilities, including ability to maintain accurate records and to properly investigate incidents.
* Excellent interpersonal and social skills including cross-cultural experience and communication skills, business writing skills and the ability to influence a wide range of stakeholders.
* Relevant tertiary qualifications in management, business administration, public policy, information management or a related discipline, or equivalent professional experience.
This position is open to residents with authority to live and work in Australia. Rates of pay are based on local labour standards. Only shortlisted applicants will be contacted.
Equity, Diversity & Inclusion – Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. All applicants and employees receive equal and fair treatment regardless of background or personal characteristics, including socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Safeguarding – We define Safeguarding as \"the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm\". All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
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