Job Description
Healthcare General Operative, working within the GDP Warehouse environment to ensure that all Healthcare products are handled and stored in accordance with current GDP best practices.
Responsibilities
* Conduct all GDP tasks as they relate to the district facility type and GDP Customer requirements outlined in the QA & Customer SOP.
* In Expeditors owned or leased facilities, ensure that facilities and equipment are maintained to GDP standards.
* Take responsibility for ensuring that all risks that may impact GDP activities or customer product are risk assessed.
* Report any security issues to the site security manager.
* Ensure all facility exits are secure preserving security, temperature‐controlled areas, and rodent control.
* Ensure that any non‐compliant stock is physically segregated and act on instructions from the GDP CR to quarantine returned, rejected, recalled or falsified products in line with company procedures.
* Ensure premises and equipment are up to the required GDP standards of cleanliness, through continued upkeep of the cleaning program. Report any sightings of pests or rodents.
* Approved Quality Agreements and Service Level Agreements are adhered to in line with the Customer SOP.
* Ensure compliance with agreed customer requirements as documented in the Customer SOP.
* Ensure that only GDP approved Service providers are used, when requested by the customer.
* Work with Branch CR to manage Corrective Actions and Preventive Actions (CAPA) to ensure that the appropriate actions are documented and implemented correctly and timely.
* Ensure that customers have been informed in writing of any issues with shipments.
* Lead GDP initiatives in the district as they relate in the office operations & warehouse.
* Attend conference calls with the Healthcare Regional Team as required.
* Participate in departmental and other meetings at the district as appropriate to discuss GDP Compliance in operations.
* Participate in the District BCP review where Warehouse/storage contingency plans are applicable.
* Engage with Account Managers of district GDP Customers supporting on GDP quality topics.
* Primary point of contact for strategic RFQ's with Product, GEO and CHQ Pricing teams.
* Work closely with Vertical team to understand thermal packaging capabilities and help incorporate into unique solutions for Expeditors and our customers.
* Thermal Packing and TC Equipment management (Datalogger, Thermal Equip, Cargo Signal).
* Oversee transition and implementations for Healthcare customers.
* Assure key Healthcare attributes are included into SOP's and operational processes.
* Develop a strong understanding, working with Vertical team and Product, of core carrier capabilities, maintain capability matrices, and align carrier strengths with Expeditors and our customer's needs. Work closely with carriers on executing unique, strategic solutions that benefit Expeditors and our customers.
Key Performance Expectations
* Exceptional Customer Service – Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction.
* Job Execution – Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability: consistently meets deadlines, is punctual, organized, manages time effectively and can prioritize.
* Collaboration – Displays a willingness to accomplish own job responsibilities without constant prodding and is willing, without request, to aid and assist others to benefit company and customers. Works in harmony with superiors and fellow workers without incident or delay.
* Communication – Effectively listens to others and communicates verbally and writtenly in a professional manner, both internally and externally. Provides relevant and timely information to co‐workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
* Culture – Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
* Personal Growth and Development – Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
* Operational Process Standards (OPS) – Maintains thorough working knowledge of the latest GDP OPS versions, guiding employees to meet documented standard processes and identifying risks to quality of services.
Physical Demands
* Use of standard office equipment – computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
* Write with pencil/pen/marker.
* Functions performed primarily standing and driving a forklift truck.
Qualifications
* Strong Air Product Expertise. Global logistics industry knowledge.
* Good time management.
* Fluent in English.
* Professional oral and written communication skills in English and local language.
* Facilitation & communication skills.
* Problem solving skills.
* PC skills including Microsoft Excel, PowerPoint, and Word.
* Process analysis skills.
* Competent goal setting skills.
* Good Distribution Certification.
Benefits
* Paid Vacation (first year prorated based off month of hire then eligible for 15 days).
* Holidays (10).
* Flexible Days (2).
* Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid).
* 401(k) Retirement Savings Plan with employer match.
* Employee Stock Purchase Plan (ESPP).
* Medical, Prescription Drug, Dental & Vision Coverage.
* Health Savings Account (HSA).
* Life and Disability Insurance.
* Paid Parental Leave (additional eligibility criteria).
* Dependent Care Flexible Spending Account (DC FSA).
* Commuter Benefit.
* Employee Assistance Program (EAP).
* Learning & Development Program.
* Educational Assistance and Reimbursement.
All your information will be kept confidential according to EEO Guidelines.
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