Overview
InvictusX is a dynamic and results-driven ICT Managed Services Provider (MSP) located in Southwest Sydney. We are dedicated to delivering customised, client-focused technology solutions. We partner with small to medium-sized businesses across diverse industries, providing comprehensive ICT services built on strong, trusted relationships and responsive support.
About the Role
Are you passionate about technology and ready to step into the world of IT support? We're seeking a friendly, proactive team member to join us as a Junior IT Helpdesk / Support Officer. You’ll be a crucial first point of contact, assisting our diverse client base with troubleshooting, technical support, and issue resolution.
This role goes far beyond ticket management — you/'ll actively develop your IT skills, contribute to internal and client projects, and progress toward more senior responsibilities. All this while collaborating with an supportive and knowledgeable team.
You/'ll work across technologies such as Microsoft 365, Azure, Share Point, Windows Server, Intune, Networks, Voice Technologies, Audio Visual systems, and more.
Your Day-to-Day
- Deliver first-level support across phone, email, and in-person channels
- Diagnose and resolve issues with hardware, software, and networks
- Assist with device setups and account access for onboarding and offboarding users
- Track and manage support tickets with precision
- Document procedures and solutions
- Escalate complex issues to senior technicians as needed
- Perform onsite visits to install, maintain or troubleshoot customer IT infrastructure from time to time
- Support ICT upgrades, installs, and maintenance
About You
You're a driven IT professional with a passion for delivering secure, reliable, and high-performing managed services. You take initiative and thrive in environments that value ownership and accountability. Your focus is always on creating seamless client experiences by proactively identifying opportunities for optimization and ensuring security is never an afterthought.
Key Requirements
- Deliver support across cloud, on-premise, and end-user environments in accordance with security standards and best practices.
- A solid understanding of cybersecurity principles and best practises, and Microsoft 365 and Azure, Windows Server, networking technologies.
- Prior experience in ICT Helpdesk Support
- Excellent verbal and written communication skills: you/'re clear, professional, and approachable.
- Outstanding time management, task prioritisation, and completion
- Personable and client-focused — you enjoy solving problems and helping people
- Demonstrated ability to troubleshoot and resolve user issues across hardware, software, and network layers
- Understand triage workflows and basic service desk operations
- Document solutions, perform root cause analysis, and champion technical best practices
- Permanent resident - Driving Licence required
- Desire for personal development and learning.
Highly Desirable
- Knowledge of IT security fundamentals and an understanding of frameworks like the Essential 8
- Certifications such as, Microsoft 365, or security-related qualifications
- Previous experience in working with an MSP
Why join our team?
- Great exposure across all aspects of ICT systems and solutions
- A cooperative team with mentoring and ongoing development opportunities
- Working with a wide variety of clients across almost every industry
- Southeast/Southwest Sydney based Office with a great team culture.
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📌 Junior IT Helpdesk/Support Officer
🏢 seek.com.au
📍 Sydney