Job Description
Novotel Newcastle Beach is looking for a Part‐time (30 hours per week) Guest Service Agent who is passionate about providing excellent customer service.
Key Responsibilities
* Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‐in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‐person, phone, and email.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details (subject to change)
* Rotating roster across Monday to Sunday.
* Shift times scheduled within morning (6:30 am to 2:30 pm), mid (11:00 am – 7:00 pm) and evenings (2:30 pm – 10:30 pm).
Hourly HIGA Award Rates (excluding Superannuation)
* Monday – Friday: $26.70 per hour
* Saturday: $33.38 per hour
* Sunday: $40.05 per hour
Plus penalties where applicable.
Qualifications
* Previous experience in a similar role within a hotel is preferred.
* Excellent communication and interpersonal skills.
* Strong attention to detail and problem‐solving abilities.
* Ability to work in a fast‐paced environment and handle multiple tasks simultaneously.
* Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite.
* Flexible schedule, including the ability to work evenings, weekends, and public holidays, including the Christmas period.
* Hold a current NSW RSA certificate.
What is in it for you?
* Part‐time guaranteed 30 hours per week.
* Close to public transportation, light rail/train & buses.
* Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
* Endless opportunities to build skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
* Internal recognition events such as tenure milestones.
* Employee Assistance Program.
#J-18808-Ljbffr