Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment.
Anthropic is growing fast, and our IT operations need to keep pace. That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience. You'll handle support challenges across our primarily macOS environment while contributing to operational improvements that help us scale.
Responsibilities
* Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person.
* Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
* Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement.
* Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
* Participate in an on‐call rotation for urgent issues outside business hours.
* Provide hands‐on support for user technology, AV systems, conference rooms, and printers.
* Communicate clearly with users of all technical levels.
* Write and maintain internal documentation including runbooks, how‐to guides, and knowledge‐base articles.
* Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves.
* Help streamline onboarding and other high‐volume operations as the company scales.
* Contribute to automation efforts.
* Maintain and improve device management, identity, and access systems.
* Assist with scripting (Bash, Python) to automate repetitive tasks.
Qualifications
* 5‐7+ years of hands‐on IT support experience, ideally in a fast‐paced or high‐growth environment.
* Excellent communicator who genuinely enjoys helping people solve problems.
* Strong troubleshooting skills, methodical, curious, and persistent.
* Experience supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android.
* Significant experience with Google Workspace administration.
* Experience with Slack administration (workspace management, permissions, and troubleshooting).
* Experience supporting and administering additional SaaS tools.
* Understanding of identity and access fundamentals — SSO, MFA, directory services.
* Familiarity with MDM fundamentals and endpoint management concepts.
* Experience with basic scripting (Bash or Python) for automation.
* Ownership of problems and follow‐through until resolution.
* Proactive thinking beyond immediate fixes: "why did this happen?" and "how do we prevent it?"
* Organization to manage competing priorities without things falling through the cracks.
* Proposes solutions when processes do not scale.
* Desire to develop deeper technical skills and take on more complex systems administration challenges over time.
Desired Additional Skills
* Familiarity with zero‐trust security concepts and endpoint security tooling.
* Experience with networking basics — DNS, DHCP, VPNs, networking fundamentals.
* Contributions to IT projects beyond day‐to‐day support (migrations, tool rollouts, process redesigns).
* Experience using AI tools to improve personal or team productivity.
Location
This role is based in our Sydney office. There is a 4‐day per week in‐office expectation.
Benefits
* Competitive compensation and benefits.
* Optional equity donation matching.
* Generous vacation and parental leave.
* Flexible working hours.
* Lovely office space for collaboration.
Deadline to apply: None. Applications will be reviewed on a rolling basis.
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