Brisbane, QLD
Why join us?
* You'll get 14% super as standard, to help your future come alive.
* Unleash your potential and build a career to be proud of through excellent training and development opportunities.
* Balance your work between in‐person days at our purpose‐built hubs and working from home.
* In the office, enjoy end of trip facilities, a yoga and multi‐faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About The Role
We're all about helping our members make the most of their money. And while they go after their goals, you can too. As an Application Support Engineer, you'll take ownership of supporting, maintaining, and improving ART's enterprise applications, with a strong focus on SaaS and vendor‐managed platforms. You will play a key role in ensuring system stability, driving service improvements, and partnering with vendors and stakeholders to deliver high‐quality outcomes.
You Will Be Responsible For
* Providing application support, maintenance, and troubleshooting to ensure systems remain stable and available for end users.
* Managing incidents and service requests, including prioritisation, diagnosis, resolution, and escalation where required.
* Supporting release and change processes, including building, testing, and deploying system updates into live environments.
* Monitoring application performance and contributing to availability, resilience, and service improvement initiatives.
* Conducting root cause analysis and implementing preventative measures to reduce recurring incidents and risks.
* Managing vendor relationships, including escalation management, service reviews, and assessment of vendor releases and changes.
* Providing integration awareness across platforms (e.g. APIs, identity/SSO, certificates, downstream systems) to support end‐to‐end service delivery.
* Partnering with platform owners, product teams, and business stakeholders to enhance operability, supportability, and user outcomes.
This role is a permanent opportunity.
Location
Brisbane, Sydney or Melbourne.
About You
* Proven experience supporting complex IT systems, including both front‐ and back‐office platforms.
* Strong incident management, problem‐solving, and analytical skills, with the ability to diagnose and resolve issues effectively.
* Experience working within vendor‐led support models, including managing escalations and interpreting vendor outputs (e.g. release notes, RCA reports).
* Hands‐on experience supporting enterprise SaaS platforms, ideally within a regulated or financial services environment.
* Strong communication and stakeholder engagement skills, with the ability to work across technical and business teams.
* A strong service ownership mindset, with a focus on continuous improvement beyond reactive support.
* Understanding of system integrations and enterprise application environments.
* A relevant tertiary qualification in Computer Science, Software Engineering, or a related discipline (or equivalent experience).
* Demonstrated experience in supporting complex IT systems such as Jira, Confluence, Genesys, Oracle HCM, TechOne, Windows OS, Linux OS, certificates, and web services such as IIS/Apache/Tomcat.
Desirable: Experience in superannuation or financial services, knowledge of Agile/SDLC practices, and ITIL certification.
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