Merlo Coffee began more than 30 years ago with a simple philosophy – freshly roasted coffee served by people who are passionate about coffee.
Today, Merlo is proud to be one of Australia's leading independently owned and operated coffee roasters, supplying cafes, restaurants and its own stores with freshly roasted coffee across the country every day.
We are looking for people who are passionate about quality coffee and excellent customer service. This exciting opportunity is ideal for those looking to step up in their hospitality career.
Assistant Store Manager (2IC) – Toowoomba
As a Assistant Store Manager (2IC), you will play a key role in fostering a culture of accountability, integrity, and excellence. Working alongside the Store Manager, you will drive operational efficiency, lead by example, and empower the team to deliver exceptional coffee and unforgettable customer experiences.
Full‐time Assistant Manager at our Merlo Xpress, Alderley Street, Toowoomba location.
This is your chance to showcase your leadership skills, make a real impact and contribute to the ongoing success of Merlo Coffee. With the right tools, support, and resources, you will exceed expectations, elevate standards, and bring out the best in your team.
Key responsibilities
* Customer experience – provide and ensure customers receive exceptional service.
* Coffee production – prepare a variety of coffee and beverages according to Merlo standards.
* Team management & succession planning – communicate effectively with all staff to align with store and company goals, coach and mentor staff to consistently exceed expectations.
* Financial management – ensure the store reaches short‐and long‐term goals and stays within budgets.
* Store management – maintain high cleanliness standards and compliance with food and workplace safety procedures, including stock and quality control.
About you
* Full‐time availability: 5 days on (Sunday to Thursday) with 2 days off.
* Proven aptitude and experience in staff management.
* Strong passion for coffee and commitment to the success of Merlo.
* High‐volume coffee‐making experience.
* Demonstrated ability to train, coach and develop staff.
* Keen interest in long‐term career progression within the business.
* Minimum 6‐12 months of staff‐management experience required.
* Drive‐Thru experience an advantage.
* A fun, hardworking and energetic attitude toward work.
* Excellent written and verbal communication skills.
* Strong organisational and leadership skills.
Benefits and perks
* Full‐time contract.
* Opportunity for career progression.
* Free coffee on shift and generous staff discount on coffee & retail products.
* Free access to an Employee Assistance Program for you and your immediate family.
* A vibrant, fun, and exciting place to work with great team culture.
* Flexible working environment with genuine focus on work‐life balance.
* Monthly and yearly celebrations and staff awards.
If you think you would be a welcome addition to the Merlo Coffee family, join us in our passion for providing quality coffee and customer service and apply now!
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