Operations Manager - Residential Business Support and Customer Care
For more than 70 years, ACH Group has supported older South Australians to live good lives. As a leading not-for-profit, we're looking for an experienced senior leader to drive performance, quality, and customer care across our residential homes.
About the role
Reporting to the Executive Manager, Care & Residential Services, you'll lead Residential Home Managers across multiple sites and take ownership of operational performance, customer experience, workforce capability, and quality outcomes.
What you'll be doing
* Lead and support Residential Home Managers across ACH Group's residential portfolio.
* Drive high-quality care, customer experience, and continuous improvement outcomes.
* Oversee performance across budgets, occupancy, AN-ACC, KPIs, and workforce effectiveness.
* Strengthen compliance, risk management, and operational systems across sites.
* Partner across the business to deliver safe, efficient, resident-focused services.
What we're looking for
* Senior leadership experience in aged care or a comparable healthcare environment.
* Strong operational, financial, and commercial capability.
* Proven success leading large teams, driving change, and improving service quality.
* Sound knowledge of aged care standards, reform, and regulatory requirements.
* Bachelor's degree in health administration, Business Administration, Nursing, or a related field.
You'll thrive in this role if you are
* A confident, people-first leader who builds strong teams.
* Commercially minded and comfortable balancing care, quality, and performance.
* Resilient, accountable, and energised by change.
* Passionate about improving outcomes for older people.
If you want to join our amazing team, we can offer you:
* Career development with inhouse upskilling and external learning opportunities
* Friendly and inclusive culture, supporting diversity and employee wellbeing
* Financial advice for HESTA members, our preferred superannuation supplier
* Wellbeing program including free employee assistance program
* Flexible working wherever possible
* Recognition program acknowledging significant contributions
* Discounted Corporate Membership – Health Insurance – BUPA
ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program
Diversity and inclusion
ACH Group celebrates diversity and welcomes everyone as an individual, acknowledging and respecting all cultural backgrounds, religious and spiritual beliefs and practices, sexual orientation and gender identity.
About ACH Group
ACH Group is a not-for-profit organisation which has been supporting older South Australians since 1952. ACH Group offers a wide range of services including retirement and residential accommodation options, domestic, personal and nursing care in the home, respite choices and short-term transition services. ACH Group focuses on innovation and services that respond to changing needs to support older people to live good lives.
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