NTT DATA is looking for a Network Engineer (L3) to manage WAN, LAN, Data Centre Networking, Wireless Networks, Load Balancers, Firewalls, Corporate Telephony and Network Management Platforms and Applications. This permanent role is within the Canberra Secure Operations Centre (CSOC) of the Managed Services Delivery group, supporting public and private sector clients that require secured infrastructure and support.
Responsibilities
* Work independently to resolve incidents and requests within agreed SLAs.
* Update tickets with resolution tasks and maintain consistent communication.
* Proactively identify, investigate, analyse issues and errors before they occur, logging incidents promptly.
* Plan, coordinate and implement complex system changes during client‐specified change windows.
* Collaborate with the client, vendors and partners to ensure minimal disruption to business operations.
* Monitor performance levels and capacity of supported devices and networks, assisting in capacity planning and management.
* Test new software versions and patches for release suitability and problem resolution.
* Maintain detailed, accurate technical documentation and operational procedures for supported solutions.
* Operate within security and compliance frameworks.
* Support facility and access management for the NOC Operations Centre and associated data centres.
* Obtain and maintain all role‐specific internal certifications required for the position.
Core Technologies
* Routing and Switching (Cisco / Juniper)
* Firewalls (Fortigate)
* Load Balancers (F5)
* Azure Networking
* Fibre Channel Networking
* Software Defined Networking
Specialisations
* Load Balancers (F5)
* Azure Networking
* Fibre Channel Networking
* Software Defined Networking
Desirable Automation & Technology Skills
* Automation technologies: Ansible, Jenkins
* Scripting: Python
* Network Configuration Management: Netbox
* Networking Monitoring Tools: Icinga & LogicMonitor
Qualifications & Experience
* Australian Citizen willing to obtain AGSVA NV1 clearance.
* A Diploma or Degree in Information Technology or equivalent.
* 5–8 years of experience in core technologies and 3+ years in two or more specialisations.
* Managed Services experience.
* Excellent knowledge and experience in ticketing tools, preferably ServiceNow.
Education & Training
* Bachelor's degree in IT or a related discipline.
* ITIL Foundation certification v3 / v4.
Certifications (Highly Regarded)
* CCNA / CCNP / CCIE
* Fortinet NSE
* F5 Certified Technology Specialist, Local Traffic Management (F5-CTS-LTM)
* Aruba Certifications (ACMA / ACMP / ACMX)
* Microsoft Certified: Azure Administrator Associate
Benefits
* Hybrid working arrangement.
* Flexible leave options, including parental and community leave.
* Income protection insurance.
* Comprehensive wellbeing programme and associated benefits.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status or any other protected category.
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