The Applications Support Administrator is a key specialist role responsible for enterprise-wide administration of the Coupa Business Spend Management platform and our broader procurement applications ecosystem. The role supports complex system integrations and is the subject matter expert for procurement technology across the organisation.
Key responsibilities
System Administration and Configuration
* Maintain and configure Coupa modules including Core Platform (Procure to Pay), Supplier Information Management, P2P Contracts, Risk Assess, Spend Guard and Sourcing Optimisation.
* Manage configuration including approval workflows, content groups, company codes, chart of accounts, SIM templates and risk programs.
* Run regular system audits and maintenance to safeguard data integrity and compliance and keep configuration documentation current.
* Monitor system usage, compliance and KPIs as part of BAU, surfacing actionable insights to procurement and finance.
Platform Operations and Environment Management
* Schedule and coordinate maintenance windows, communicate planned and unplanned outages, and run post-maintenance smoke checks.
* Manage non-production (Test) tenants including refreshes, configuration migrations and test data loads.
* Maintain the configuration audit trail and change log, ensuring segregation of duties in change promotion.
Integration and Data Management
* Oversee integrations between Coupa and connected systems (Infor BPCS ERP, Maximo), including data mapping and troubleshooting.
* Manage bulk data uploads and ensure accurate data flow across systems.
* Partner with IT and stakeholders to resolve integration errors and optimise performance.
Release Management and Testing
* Review Coupa release notes and assess the impact on current configuration and processes.
* Coordinate and execute regression, System Integration (SIT) and User Acceptance (UAT) testing for new features and updates, securing sign-off from process owners.
* Apply change management for system upgrades and enhancements.
User Support and Training
* Provide Level 1 and 2 support for Coupa issues, escalating critical items as required.
* Develop and deliver training for end users and secondary administrators.
* Create and maintain process, configuration and troubleshooting documentation.
* Coordinate onboarding waves: invite suppliers, manage CSP account linkage and assist with the enablement method (CSP, cXML, SFTP, SAN).
* Manage punchout configuration and PO/invoice transmission processes.
* Ensure compliant invoicing and timely invoice posting in the ERP.
Key requirements
* Computer Science degree or a related field. Equivalent experience considered.
* Minimum 3 years' experience administering Coupa (or a comparable enterprise P2P / Source to Pay SaaS such as SAP Ariba, Oracle or Jaggaer), with at least one end-to-end Coupa production support or implementation cycle.
* Proven experience in system configuration, integration and support, hands‐on across at least 3 Coupa modules. Coupa certification preferred.
* Experience with REST APIs, flat file (CSV) loads, cXML, SFTP automation and SSO (SAML), plus familiarity with ERP systems and data integration tools.
* Exposure to spend analytics, RPA bots or AI/ML enrichment tools.
* Sound understanding of procurement processes and financial controls.
* Strong analytical and problem‐solving skills, excellent communication, and the ability to work both independently and across teams with a proactive, continuous‐improvement mindset.
We're looking for people who are curious, caring, courageous and committed; people who want to contribute their best work every single day and keep delivering deliciously good food that's... Always Good!
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