Staff, Clearing-Settlement & Dispute Unit
Responsible for assisting in monitoring all types of card payment transactions and ensuring accurate and well‐maintained transaction data. Resolve card transaction disputes, create and compile card transaction payment processes, and guarantee accurate payment and dispute resolution.
Main Duties Card Schemes
* Arrange all types of card payment transactions and resolve all card transaction disputes accurately, promptly, and clearly.
Payment Process Management
* Perform balance checks, verify registration and payment, and monitor problematic transactions after payment promptly.
* Implement and prepare report on the return of fuel fee percentage of partner companies, ensuring accurate and timely submission.
* Implement Co‐Branded Card top‐up report with the business partner according to the term of the agreement.
Clearing-Settlement & Dispute Resolution
* Implement payment processing and prepare incoming & outgoing reports.
* Regularly track all types of suspended accounts for all card payments to ensure accurate and timely payment processes.
* Coordinate card transaction disputes, gather supporting documents, analyze root causes, and facilitate smooth resolution processes.
* Prepare payment reports and resolve daily and monthly disputes while maintaining transaction data securely.
* Assist in Dr/Cr processing for deactivated, expired, or lost cards.
* Perform fund transfers from one card to another in case of card expiration or issuance of a new card.
Corporation
* Prepare requests for legal support from the Department of Legal Affairs to resolve losses due to merchants or customers refusing to repay the bank.
POS Inventory
* Coordinate removal and accurate allocation of POS machines according to requests from relevant units.
Skills / Experiences
* Bachelor's degree in finance or business.
* Minimum 1‐year experience in Schemes/NBC operations and dispute handling.
* Proficient in Microsoft Excel.
* Proficient in transaction reconciliation.
* Proficient in transaction analysis.
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