Greetings, We are Eil Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA regions Currently, we are looking for an experienced Full-Time / Independent Contractor Engineer for the below requirement. Onsite Location: Torbanlea QLD 4662 Australia Mode: Full time Contract Position Work Mode: Onsite Experience Requirement: Mandatory 5 years experience in EUC/Desktop Support Job Description: We are looking for an experienced L2 EUC / Desktop Support Engineer to provide technical support for end users, desktops, laptops, printers, AV devices, network connectivity, and enterprise applications. The ideal candidate should possess strong troubleshooting skills and experience in handling onsite and remote IT support activities. Key Responsibilities: Troubleshoot Windows 10/11 OS, hardware, and software issues Install, configure, and support desktops, laptops, and peripherals Provide onsite and remote end-user support Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, and Excel Handle Active Directory tasks such as password reset, account unlock, and group management Troubleshoot LAN/Wi-Fi/VPN and basic network connectivity issues Configure and support printers, scanners, webcams, headsets, and USB devices Support AV/Meeting room devices including Microsoft Teams Rooms and conference systems Manage incidents and service requests through ServiceNow/Jira/Remedy Maintain proper ticket updates, documentation, and SLA compliance Coordinate asset management and hardware replacement activities Required Skills: Windows 10/11 support Microsoft 365 & Teams support Active Directory & Azure AD basics SCCM / Intune knowledge VPN and TCP/IP troubleshooting Printer and peripheral support Basic networking knowledge BitLocker support Remote support tools such as AnyDesk and TeamViewer Preferred Skills: Experience in VIP user support Knowledge of ITIL process Strong communication and troubleshooting skills If interested Please share your updated resume to visalakshi.s@eilglobal.com with Subject Line "L2 EUC/Desktop-QLD" and Any references is also highly appreciated