Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award‐winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise – Makes Work Life BetterTM – reflects our commitment to employees, customers, partners and communities globally.
About the prospect
The Manager Services is responsible for end‐to‐end delivery of Dayforce HCM solutions through a team of consultants, project managers and other subject matter experts. Key responsibilities include overall project resourcing, customer project relationship management, sponsorship and profitability. The Manager Services contributes to the growth of the implementation practice and may participate in the sales cycle to set expectations for project delivery.
What you'll get to do
* Manage a project portfolio (ANZ) to ensure quality, on‐time and on‐budget net new implementations.
* Collaborate with Dayforce Si Partners and provide Dayforce sponsorship and governance on Delivery Assurance projects.
* Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solution.
* Ensure adherence to highest quality standards in project delivery consistently utilizing Dayforce HCM tools, techniques and methodology.
* Manage executive‐level customer relationships and provide team oversight through Dayforce implementations.
* Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities.
* Responsible for project resourcing on a broad range of implementation engagements.
* Motivate teams to document solutions and contribute to internal knowledge share.
* Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations and anticipate risks/issues before they become an escalation.
* If direct people management is involved, build team expertise and confidence in project delivery work through real‐time feedback and coaching and effective training plans.
* Execute day‐to‐day administrative tasks such as project and practice reporting updates, time‐card submission, expense reporting, etc. in a timely manner.
Skills and experience we value
* 3+ years of experience in human capital management applications consulting.
* Demonstrated background in leading software implementation projects, including experience developing project team structures and governance models.
* Demonstrated experience translating customer business requirements into workable software solutions.
* Bachelor's degree or equivalent experience.
* Proven experience in change management.
What would make you really stand out
* Consulting and management experience in a SaaS / Cloud computing environment.
* Experience with one or more of the following applications in addition to Dayforce HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, ADP, Workday.
* Knowledge of common human capital management (HCM) business practices.
* Excellent customer relationship and business acumen.
* Demonstrates full competence in business function.
* Ability to provide direction to multiple projects, customers and prospects at the same time and manage competing priorities.
* Ability and willingness to travel to prospect and customer sites as required.
What's in it for you
We are an equal opportunity employer and consider and embrace all individuals and what makes them unique. Our organization is committed to supporting employees with a sense of fulfillment, wellness initiatives, competitive pay and benefits, and opportunities for growth.
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