This is an exciting opportunity to join our team as a Rental Sales Agent.
Rental Sales Agent Role
* We are seeking a customer-focused individual to establish and maintain long-lasting relationships with customers by actively listening to their car rental needs.
* The successful candidate will review ABG's various add-ons and services to determine what best suits the customer, ensuring they have a positive experience.
* They will communicate rental procedures and guidelines effectively, ensuring customers are well-informed throughout the process.
* The ideal candidate will complete rental bookings in a timely, efficient, and accurate manner, meeting or exceeding customer expectations.
* Responsibilities include handling customer queries efficiently and professionally, processing rental bookings accurately and promptly, and providing exceptional customer service to resolve any issues that may arise.
This is a full-time role with a supportive, friendly, and caring culture. Full training will be provided to help you achieve your goals and reach your potential.
Key Responsibilities:
* Handle customer queries efficiently and professionally.
* Process rental bookings accurately and promptly.
* Upsell and cross-sell additional products and services to increase revenue.
* Provide exceptional customer service and resolve any issues that may arise.
Requirements:
* A full and valid driver's license is essential for this role.
* Availability to work on a rotational roster including evenings, weekends, and public holidays is required.
* Working rights in Australia (Student Visa holders are not eligible) are necessary.
* Previous experience in retail, hospitality, customer service, or similar roles is highly desirable.
* The ability to follow procedures and adhere to company guidelines and standards is crucial.
* Comfortable learning and using various computer systems is a must.