JLE Group is seeking an experienced Technical Service Manager to join our Manufacturing & Hire division. Based in Newcastle, this role offers strategic leadership across HV/LV technical service operations, hire assets, and field maintenance activities.
About The Role
The Technical Services Manager is responsible for leading and managing the delivery of technical service operations across HV/LV electrical systems, hire assets, and field-based maintenance activities, ensuring safe, compliant, efficient, and commercially viable service delivery while driving technician performance and supporting business growth.
Key Responsibilities
* Oversee technical service activities (maintenance, breakdowns, commissioning, installations).
* Plan/schedule technicians, subcontractors, and resources to meet SLAs/deadlines.
* Maintain workflow control from job initiation to close-out.
* Provide technical guidance, fault finding, and diagnostics across HV/LV systems and hire equipment.
* Ensure compliance with Australian Standards, electrical regulations, and company procedures.
* Lead, mentor, and develop technicians/apprentices through performance reviews, training, and competency plans.
* Manage workforce planning, utilization, productivity, and technician development.
* Act as key client contact, provide technical solutions, and identify revenue opportunities.
* Manage job costing, profitability, quoting, tendering, pricing, and financial performance.
* Drive WHS compliance, safety initiatives, toolbox talks, and risk assessments.
* Maintain service records, asset registers, compliance documentation, and support ISO audits.
* Oversee service systems, workflows, reporting tools, and preventative maintenance programs (PPM).
Benefits
* Competitive remuneration package.
* Family‐focused hours supporting work‐life balance.
* Employee benefits platform with retail, healthcare, gym, and novated leasing discounts.
* Broader exposure across east coast facilities and international opportunities.
* Long‐term growth potential within JLE Group and Maas Group Holdings.
* Workplace banking benefits.
* Monthly values awards and employee recognition.
* Supportive leadership environment where your contribution is valued.
Qualifications
* Electrical trade qualification (HV/LV preferred).
* Demonstrated experience in service delivery or maintenance operations.
* Commercial acumen (job costing, margins, budgeting).
* Knowledge of WHS and compliance requirements including Australian standards.
Desirable Qualifications
* Well‐developed management skills such as planning, organising, and evaluation.
* Understanding and interpreting relevant Standards and Codes of Practice.
* 7-12 years' experience in the trade.
* Contract training (GC21/AS4000).
* OH&S training.
About JLE Group Manufacturing & Hire
Established in 2004 and now part of Maas Group Holdings, JLE Group's Manufacturing & Hire division specialises in producing and renting high‐quality electrical equipment that powers construction, mining, and tunnelling projects across Australia.
For technical service leaders, we offer challenging field and workshop operations, cutting‐edge HV/LV equipment, and career stability backed by a secure project pipeline. Our focus on quality, safety, and innovation creates real leadership opportunities within a high‐performing team.
If you're ready to lead technical service excellence within a growing ASX‐listed business, we'd like to hear from you.
For more information, please contact HR@maasgroup.com.au
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