Customer Service Representative Role
The role of a Customer Service Representative at our organisation is a fantastic opportunity to provide exceptional service to customers and be part of a dynamic team.
Main Responsibilities:
* To support customers by being their first point of contact, putting them at the centre of everything you do.
* To assist customers in identifying suitable products and services including account opening, lending, and banking transactions.
* To ensure seamless customer experiences every step of the way, with accurate and up-to-date details.
* To demonstrate Smarter Banking options to customers, making their banking simple, easy, and secure.
Requirements:
* A passion for delivering amazing customer experiences and a commitment to quality.
* Ability to work collaboratively as a team and self-motivation to create signature customer experiences.
* A keen eye for detail ensuring transactions are completed efficiently and accurately.
* An appreciation for inclusion and diversity of customers.
Key Skills:
* Excellent communication skills.
* Strong problem-solving abilities.
* High level of empathy and understanding.
* Able to work under pressure and meet deadlines.