6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This major international electronics manufacturer is seeking an experienced Technical Support Specialist to work within their Network Operations Control Centre (NOC), a 24/7 single point of contact to all managed and support services customers.A range of proactive activities are coordinated by the NOC including preventative maintenance, system upgrade and other optimisations activities.Details12 month initial contract with view to extend (ongoing requirement)Based in Burwood East (no hybrid working arrangements)$38 per hour + Superannuation (plus shift allowance & penalty rates for overtime)24/7 rotating roster – 12 hour shifts, commencing 6am or 6pm4 days on, 4 days offResponsibilitiesAs a first point of contact you will be responding to phone calls and email requests received in the NOC by Incident logging, troubleshooting and restoring service. Ensuring that Service Level Agreements are met at all timesEscalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)Work within our ticketing system to create detailed work logs and improve technical documentation as part of our continual improvement process.Acting as the first point of contact for any Network/Subscriber related problemsDevelop good customer relationships through excellent customer serviceRequirementsAbility to pass police checkMust have access to a car to commute to work at 6am or 6pmAbility to follow the rotating roster outlined above1 – 3 years of experience working in a similar roleTechnical BackgroundUnderstands security conceptsITIL Framework basic networking and security concepts also a bonusCustomer service experience and strong communication skillsNext stepsThis role is moving very quickly, so please apply ASAP with your CV (no cover letter needed) using the 'Apply Now' button.For more information or a confidential discussion, please contact Abi Morton on abi.morton@peoplebank.com.au quoting reference 266791.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at Peoplebank by 2xSign in to set job alerts for “Technical Support Specialist” roles.Melbourne, Victoria, Australia 2 weeks agoRichmond, Victoria, Australia 1 month agoMelbourne, Victoria, Australia A$96,000.00-A$110,000.00 17 hours agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia A$65,000.00-A$70,000.00 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 11 hours agoMelbourne, Victoria, Australia 1 week agoBox Hill North, Victoria, Australia A$60,000.00-A$85,000.00 6 days agoMelbourne, Victoria, Australia 1 week agoBox Hill North, Victoria, Australia 2 days agoInformation Technology Help Desk AnalystMelbourne, Victoria, Australia 7 hours agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 2 months agoRichmond, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoAU Product Support Specialist (Remote, Philippines)Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoSouth Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$75,000.00-A$85,000.00 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoExpression of Interest: ICT Support Technician / Specialist Technician - Multiple positions across VictoriaSouthbank, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 19 hours agoMelbourne, Victoria, Australia 2 weeks agoRichmond, Victoria, Australia 1 month agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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