We are inviting you to submit an Expression of Interest for a Building Management Systems Operator to join our team in Melbourne. This role will primarily focus on operational delivery, monitoring and managing building assets, critical systems, and network infrastructure events across multiple sites in Australia. The operator will be the first point of awareness for any network infrastructure event, ensuring the right people are informed, the right actions are taken, and the right data is captured on every shift.
Responsibilities
* Real‐Time Monitoring & Event Response: Monitor the performance of all network‐critical sites from the operations centre, triage alarms, identify anomalies, and elevate issues according to agreed processes. Maintain accurate shift logs and prepare structured shift summaries covering key operational parameters such as energy consumption, UPS load, temperature trends, CRAC performance, generator runtime, and power quality.
* Analytical Intelligence & Pattern Recognition: Observe and report patterns such as repeat alarms or deviations from normal operating parameters. Provide trend data and operational insights to support root‐cause analysis and asset performance reviews.
* Access Verification & Compliance: Manage the After‐Hours Access Verification Form (AVF) process for all P1‐P4 reactive works outside business hours, reviewing SWMS, permits, and compliance documentation before authorising contractor access.
* Structured Handover & Collaboration: Conduct formal shift handovers with the Operations Engineering Specialist to ensure continuity of operational awareness. Liaise with internal teams, field technicians, and client representatives to support safe and efficient operations.
* HSEQ & Incident Management: Apply and uphold all HSEQ requirements, including hazard identification, incident reporting, and Zero Harm principles. Support incident investigations and ensure accurate, timely reporting through internal systems.
Selection Criteria – Required
* Strong mechanical and electrical aptitude.
* Experience in telecommunications, facilities, control‐room operations, or a technical services environment.
* Ability to self‐manage, work cooperatively and collaboratively, and remain flexible under pressure.
* Problem‐solving skills and ability to meet tight deadlines and timelines.
* Highly developed interpersonal, verbal, and written communication skills with proven consulting ability to clients and colleagues at all levels.
* Commitment to providing the highest level of customer service in a continually changing environment, emphasising consistency and flexibility.
* Willingness to work across a 24‐hour, 7‐day per week rotating roster (3 days per week, 12‐hour shifts).
* Proficiency in Microsoft Office Suite.
* Full Australian work rights.
Selection Criteria – Desirable
* Previous experience in BMS or engineering operations.
* Report writing and auditing experience.
* Experience in operational services within critical environments.
Benefits
* Develop deep technical knowledge of critical infrastructure.
* Competitive contract salary packaging.
* Ongoing learning and development opportunities.
* Internal opportunities within our global organisation.
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA) people.
We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.
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