Responsibilities
IT Operations and Support Officer role at RMIT University Pathways (RMIT UP) in Melbourne, Australia. The successful candidate will provide technical support, maintain hardware and software environments, and collaborate with internal teams and external partners.
Qualifications
* Extensive knowledge of Remote Desktop Tools, Online Collaboration Tools, and support platforms like ServiceNow.
* Strong expertise in M365, Active Directory, SCCM, Windows OS, Microsoft Endpoint services, and Intune.
* Customer-focused approach with proven ability to provide a professional and timely support service to diverse stakeholders.
* Excellent organisational and time management skills to meet deadlines and deliver under pressure.
* Proactive and flexible attitude with strong problem-solving skills.
Benefits
* Christmas closedown gifted leave
* Discounted RMIT childcare services
* Subsidised gym membership
* Employee Assistance Program (EAP)
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