Multiple roles available (x2) – varying rosters.
Customer Banking Specialist - Monday - Friday (22.5 hours – Singleton).
Customer Banking Specialist Relief - Monday, Tuesday, Thursday & Friday (19 hours – Singleton Branch with occasional support to Muswellbrook).
See yourself in our team
As a Customer Banking Specialist/Relief in our Singleton Branch team, you will:
* Deliver a seamless experience by responding to customers' transactional banking needs.
* Process a range of transactions, including deposits, withdrawals, transfers, bank cheques and CommFX.
* Conduct financial health checks to understand customers' needs and identify opportunities for tailored products and services.
* Assist with cash handling and ATM procedures.
* Educate customers on in‐branch technology and digital banking solutions, demonstrating how these tools can simplify their banking.
* Follow the Bank's processes and procedures, ensuring accurate reconciliation of transactions, reviewing financial positions and upholding our strong risk culture.
* Engage in meaningful conversations to support customers' broader banking needs, including Home Loans, Business Banking and Financial Advice.
* Handle enquiries, maintain accounts and process applications for credit products.
* Problem‐solve effectively, providing solutions while championing compliance and risk management practices.
Requirements
* A genuine passion for Customer Service and are looking to kick‐start your career in Banking with this entry‐level position.
* A genuine interest in improving the financial wellbeing and lives of our customers.
* The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve them.
* Excellent communication skills & willingness to contribute to a collaborative culture.
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
Aboriginal & Torres Strait Islander people encouraged to apply.
With us, you'll help customers make the right financial decisions and achieve their dreams.
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